Dentaltown August 2020 - 27

It's not all just technology, though.
You've completely restructured
how a dental office "normally"
operates in terms of customer
service, environment and flow. Talk
about what you're doing differently
and the patient response.
I knew when I decided to start over from
scratch that I did not want the status quo.
I'd been a dentist for 12 years and knew
that I could improve my efficiency. I hated
having people waiting on me in the lobby.
I knew I wanted to eliminate that, along
with any need for filling out paperwork in
the office. We put all our paperwork on our
website, so it's finished before patients ever
step foot inside the office.
I knew that if we scheduled properly and
paid attention to the time, we could have
patients arrive at a set time and, because
the forms were already done, they could go
straight to the chair at their appointment
time. Every chair is set up the same and we
use carts to help us be more efficient.
I also wanted a different feel: People
always complained about the overhead
lights and the X-ray heads, so we got rid
of those-we use headlamps and Nomad
handheld X-ray devices instead.
I wanted an office that didn't feel like a
dentist's office. For that, we needed it to not
have the sounds and smells of a traditional
office. We have air diffusers throughout the
office and a Sonos system for great music
all day long.
All the toys and features aside, customer
service is still key. There are lots of great dental
clinicians out there. However, the majority
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Dentaltown August 2020

Table of Contents for the Digital Edition of Dentaltown August 2020

Dentaltown August 2020 - Cover1
Dentaltown August 2020 - Cover2
Dentaltown August 2020 - 1
Dentaltown August 2020 - 2
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Dentaltown August 2020 - Cover3
Dentaltown August 2020 - Cover4
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https://www.nxtbook.com/farran/dentaltown/2019NewGrad
https://www.nxtbook.com/farran/dentaltown/2019September
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https://www.nxtbook.com/farran/dentaltownuk/2018Winter
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https://www.nxtbook.com/farran/dentaltownuk/2018November
https://www.nxtbook.com/farran/dentaltown/2018October
https://www.nxtbook.com/farran/dentaltownuk/2018October
https://www.nxtbook.com/farran/dentaltown/2018NewGrad
https://www.nxtbook.com/farran/dentaltown/2018September
https://www.nxtbook.com/farran/dentaltownuk/2018September
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https://www.nxtbook.com/farran/dentaltownuk/2018July
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https://www.nxtbook.com/farran/dentaltownuk/2018June
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https://www.nxtbook.com/farran/dentaltownuk/2018May
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https://www.nxtbook.com/farran/dentaltownuk/2017october
https://www.nxtbook.com/farran/dentaltown/NewGrad2017
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https://www.nxtbook.com/farran/dentaltownuk/2017September
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https://www.nxtbook.com/farran/dentaltown/February2017
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https://www.nxtbook.com/farran/dentaltown/2016December
https://www.nxtbook.com/farran/dentaltown/2016November
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https://www.nxtbook.com/farran/dentaltown/2014december
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https://www.nxtbook.com/farran/dentaltown/2014november
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https://www.nxtbook.com/farran/dentaltown/2013december
https://www.nxtbook.com/farran/dentaltown/2013november
https://www.nxtbook.com/farran/dentaltown/2013october
https://www.nxtbook.com/farran/dentaltown/2013newgrad
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https://www.nxtbook.com/farran/dentaltown/2012december
https://www.nxtbook.com/farran/dentaltown/2012November
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