Dentaltown August 2022 - 43

Office Visit
What was the patient
response after you took
over as the sole dentist?
The office didn't have a large enough
patient base to handle a transition period
where both of us could practice, so one
day I just picked up where the previous
doctor left off.
But overall, I'd say the patients were very
accepting of a new face. From a patient's
perspective, when your dentist hits his 60s,
you assume he'll be retiring at some point
in the future-you just don't know when. I
understood it would take time for patients
to accept a new provider and I tried to be
conscious of the relationships he had built
over his 30-plus years in practice.
There are always a few patients who
are skeptical. One patient even told me, " I
was told to watch out for young dentists
because they have so much student debt
and pay it off by finding problems in your
mouth. " Instead of just telling her that
42 AUGUST 2022 // dentaltown.com
wasn't how I practiced dentistry, I showed
her: I gained her trust over the course of
the next few months and now she is one of
my favorite patients. Dentistry is special
like that. It isn't just working on someone's
mouth, it's a unique blend of health care
and relationship-building.
What do you credit for
your practice's growth?
Communication, honesty and genuine
care for others have been integral in growing
my office. I really take the time to explain
things to patients and don't rush them in
and out the door. I want everyone to leave
the office feeling like they understand what's
going on with their health, have all their
questions answered and are on board with
a treatment plan they understand.
On top of that, I genuinely care for
my patients and get excited to see them.
I try to go the extra mile by giving every
patient access to my personal cellphone;
I call patients after hours to make sure
they're doing OK after a tough procedure or
surgery and leave myself available day and
night for questions or support. Also, I try
to keep things light. Never underestimate
the power of a good " dad joke " ! A laugh
can go a long way in reducing anxiety and
can make the experience more manageable.
On top of all the social considerations, it's
still important to be a competent provider.
Know what you're good at and know when
to refer. I have no problem telling a patient
they'd be better suited getting treatment
from a specialist. At the end of the day, I
want my patients to receive the best care,
whether that's from me or one of my amazing
colleagues.
I do my best to treat patients as if they
are my family. Because of this, I haven't
spent a dollar on advertising and have almost
doubled our patient base, with approximately
650 new patients since I bought the office
in August 2020.

http://www.dentaltown.com

Dentaltown August 2022

Table of Contents for the Digital Edition of Dentaltown August 2022

Dentaltown August 2022 - Cover1
Dentaltown August 2022 - Cover2
Dentaltown August 2022 - 1
Dentaltown August 2022 - 2
Dentaltown August 2022 - 3
Dentaltown August 2022 - 4
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Dentaltown August 2022 - Cover3
Dentaltown August 2022 - Cover4
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