Dentaltown February 2021 - 57
by Sandy Pardue
Sandy Pardue is an author,
practice-management consultant
and an internationally recognized
lecturer. For more than 25 years,
she has assisted hundreds of
doctors with practice expansion
and staff development. She is
known for her comprehensive and
interesting approach to dental
office systems, and offers a
refreshing point of view on how to make a dental practice
more efficient and productive.
continuing
education
Learning objectives
1.
2.
3.
4.
5.
6.
After reading this article, the participant should be able to:
Recognize the benefits of having a designated scheduler.
Hire or appoint the best person for the job.
Know the successful actions of the position.
Create a job description.
Figure production goals.
Implement key scheduling systems.
Introduction
The scheduling coordinator is one of the most important jobs in
any dental office. This person is the one on whom your success and
prosperity hinges, so the entire office is dependent upon his or her skills,
responsibility, broad shoulders and dedication to your goals. This person
is the one who is most directly responsible for your gross income and,
consequently, your solvency. It is a challenging job, and specifically it
includes procuring the patients you need, properly scheduling them,
and handling or coordinating their financial arrangements so they keep
coming back.
It is imperative that the person handling this position have excellent
communication skills, a knowledge of dentistry and the types and
quality of services you deliver, sales ability and public relations skills.
He or she must be able to answer patients' questions and help them with
their dental problems.
This person must be fine-tuned to people and be able to find out
if and why they might be upset, or why they haven't returned to your
office or communicated with you. He or she must be skilled at turning
around any lagging or sour relationships, so everyone feels good and
patients happily return to your office. Your scheduler must be capable
and efficient, and able to handle large numbers of people, patients, staff
and interruptions with ease. This job is a very challenging and rewarding
one. The amount of control this person has over the duties will be directly
related to how thoroughly they are trained.
The end result of your scheduler's efforts can be measured by the
volume of patients you see, the number of recall appointments made,
patient retention percentage and your monthly collections in accordance
with your goals. How well you do depends upon how, what and who
is scheduled.
Disclosure:
The author declares
that she has a financial
interest in consulting
dental professionals
in the subject matter
she's writing about.
dentaltown.com \\ FEBRUARY 2021
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Dentaltown February 2021
Table of Contents for the Digital Edition of Dentaltown February 2021
Dentaltown February 2021 - Intro
Dentaltown February 2021 - Cover1
Dentaltown February 2021 - Cover2
Dentaltown February 2021 - 1
Dentaltown February 2021 - 2
Dentaltown February 2021 - 3
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Dentaltown February 2021 - Cover3
Dentaltown February 2021 - Cover4
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