continuing education Claim Your CE Credits POST-TEST Answer the test on the Continuing Education Answer Sheet and submit by mail or fax with a processing fee of $36. Or answer the post-test questions online at dentaltown.com/pardue-part2. To view all online CE courses, go to dentaltown.com/onlinece and click the " View All Courses " button. (If you're not already registered on Dentaltown.com, you'll be prompted to do so. Registration is fast, easy and, of course, free.) 1. Why is it important to appoint someone to be in charge of the schedule? A. To reach production goals. B. To have fewer broken appointments. C. To have predictable days. D. All of the above. 2. Where does most of the stress in the practice start? A. In hygiene. B. With the schedule. C. Prepping crowns. D. None of the above. 3. 4. 5. Which of these is a key attribute of a successful scheduling coordinator? A. Shy. B. Tenacious. C. Introvert. D. Nervous. Why is patient reactivation important? A. Helps patient retention. B. Builds relationships. C. Past-due patients tend to need more dentistry. D. All of the above. Which of these is a duty of the schedule coordinator? A. Assist the doctor. B. Take X-rays. C. Pour models. D. Make calls out to fill the schedule. 6. Which of these is a statistic kept by the scheduler? A. Hygiene 4000 codes. B. Number of crowns delivered. C. Crown remakes. D. Percentage of time filled. 7. The reason for blocking off time on the hygiene schedule far into the future is to have a place to put new patients. A. True. B. False. 8. Which of these are important when confirming appointments? A. Broken appointment history. B. Account balance. C. Speaking directly to unreliable patients. D. All of the above. 9. How often should a reactivation project be done? A. Every month. B. Twice a year. C. Anytime. D. Yearly. 10. A production goal should be made up based on the dreams and aspirations of the practice owner. A. True. B. False. Legal Disclaimer: The CE provider uses reasonable care in selecting and providing content that is accurate. The CE provider does not represent that the instructional materials are error-free or that the content or materials are comprehensive. Any opinions expressed in the materials are those of the author of the materials and not the CE provider. Completing one or more continuing education courses does not provide sufficient information to qualify participant as an expert in the field related to the course topic or in any specific technique or procedure. The instructional materials are intended to supplement, but are not a substitute for, the knowledge, expertise, skill and judgment of a trained health-care professional. Licensure: Continuing education credits issued for completion of online CE courses may not apply toward license renewal in all licensing jurisdictions. It is the responsibility of each registrant to verify the CE requirements of his/her licensing or regulatory agency. 62 FEBRUARY 2021 // dentaltown.com DT0221_Pardue_CE_Staffing_Part2.indd 62 1/25/21 2:08 PMhttp://www.dentaltown.com/pardue-part2 http://www.dentaltown.com/onlinece http://www.Dentaltown.com http://www.dentaltown.com