Dentaltown July 2022 - 35

Sandy Pardue
Management and culture are very important, but there are other reasons for turnover. I've
certainly seen management and culture as a problem, but team members screw up on their own
a lot more. Some employees fail because they don't fi t in the culture; some because they are bad
people with a bad attitude; some because of personal problems; some because they shouldn't
have been hired in the fi rst place; some because of a lack of leadership (training, structure, systems);
some because of a sweet saboteur in the offi ce, etc. It's not always the fault of management
and the work environment.
Leaders with good people skills tend to attract and retain employees and patients. I've found
they are also good at building a good environment-which includes not only the offi ce culture
but also making sure teams have the tools and training they need to do well at their jobs. You
can have a good hire, but without telling them what they're responsible for and showing how to
be the best at doing it, they will likely fail. Understanding people is a key part of good leadership.
Even the best leaders have turnover.
Work on your hiring and onboarding systems and skills. Make sure you have solid administrative
and technical systems in place. Never stop the learning and training process as a team.
Stay in communication with your team, have team meetings and be interested in them. ■
3/22/2022
I get anxious and stressed all the time. I have extremely high turnover despite paying well and
think it's entirely because of me: zero leadership or management skills, poor hiring practices and
no systems, directions, proper training or accountability. The only solution I have is paying more
but it doesn't work. I am very blunt in my communication. I am to blame-I wish I could fi x it. ■
3/22/2022
Help other Townies by sharing your experiences!
Hiring and fi ring are diffi cult aspects of running a dental practice. Do you have advice that
might help other doctors? Maybe you have questions other Townies have the answers
to! To join this conversation, head to dentaltown.com/magazine and click the link to the
thread under the Message Boards lineup.
Reddy DDS
Member Since: 03/30/13
Post: 31 of 76
Member Since: 08/21/02
Post: 19 of 76
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dentaltown.com \\ JULY 2022 35

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Dentaltown July 2022

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