Dentaltown June 2021 - 64

" Providing regular, ongoing
feedback instills confi dence
that you're doing right by
your practice and your
employees, while your efforts
to consistently document
those corrections build legal
protections for your practice
along the way. "
in the past know, you need a consistent,
formalized strategy for dealing with employee
behavior and performance issues-one that
records all corrective actions as they occur.
I developed the PCC framework in 2006
Communication and
documentation are key
Progressive corrective coaching (PCC) is
this seemingly magical sphere. At its core,
PCC is simply a cohesive communication
and documentation program to guide verbal
and written corrective interactions between
your management team (which, if you are
running a small practice, may just be you,
or just you and your offi ce manager) and
your employees.
For many owners and managers, your
practice's current " corrective action plan "
involves little more than haphazardly issuing
individual corrective actions (e.g., verbal or
written warnings) when employee problems
arise. But, as HR veterans and employers
who have been stung by employment lawsuits
64 JUNE 2021 // dentaltown.com
in partnership with a team of experienced
employment law attorneys specifi cally for
owners of small-to-mid-sized dental practices
who did not have the benefi t of hiring fulltime
HR experts to work on their teams.
Where traditional guidance on corrective
actions had been geared toward larger
businesses-the kind with entire departments
dedicated to HR-that guidance was being
adopted by practice owners consistently in
ways that could easily cause even minor
oversights about legal nuance to turn into
real liability for their businesses.
Even using the word plan, I realized,
could box employers in to a legal corner when
it came to addressing employee issues that
came up from day to day. PCC was created
as a response to other well-circulated models
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Dentaltown June 2021

Table of Contents for the Digital Edition of Dentaltown June 2021

Dentaltown June 2021 - Intro
Dentaltown June 2021 - Cover1
Dentaltown June 2021 - Cover2
Dentaltown June 2021 - 1
Dentaltown June 2021 - 2
Dentaltown June 2021 - 3
Dentaltown June 2021 - 4
Dentaltown June 2021 - 5
Dentaltown June 2021 - 6
Dentaltown June 2021 - 7
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Dentaltown June 2021 - Cover3
Dentaltown June 2021 - Cover4
Dentaltown June 2021 - Outsert_1
Dentaltown June 2021 - Outsert_2
Dentaltown June 2021 - Outsert_3
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