Dentaltown June 2021 - 67

FIRR Real
Before you issue a corrective action, it helps to map out your written
or verbal communication using what CEDR HR Solutions refers to as the
FIRR Method, which stands for Facts, Impact, Reason and Request.
Facts: Use only facts-things you can see and hear-
in your corrective actions to reduce the likelihood the employee
will disagree or become defensive or resentful of your efforts.
Impact: Clearly explain how the employee's actions
have affected other employees, clients, the practice, etc.
Reason: Show the employee that you're being reasonable,
as opposed to argumentative. Explain that you believe the employee's
intentions are good and that he or she is capable of success.
Model the professional tone you expect from the employee.
Request: Communicate the specific and measurable actions
you want the employee to take to improve the situation.
did or didn't do, the impact of that
behavior, the stated expectations
of his or her position, your
expectations for the future and
the potential for fulfi lling those
expectations. Be specifi c, fair and
brief, and refrain from comments
that reference the employee's age,
gender, race, disability, marital
status or other protected categories.
Avoid comments such as, " Karen
was a jerk in the meeting and was
always late to work because of
morning sickness. " Rather, aim for
something like: " Karen rolled her
eyes during the morning meeting
and was more than 10 minutes late
three times this week. "
* Document everything to the best
of your ability. Without consistent
documentation, your effectiveness
and legal protections go out the
window. Include the date and the
manager's initials with all records.
As you can see, the process is fairly
straightforward and merely requires a bit
of initial administrative action, followed
by continued execution. When this
format is used regularly and consistently,
feedback and expectation-setting need
not be negative things. With minimal
time and effort, you can both minimize
your employment-related legal risks and
create a better working environment for
everyone at your practice. ■
FREE FACTS, circle 5 on card
dentaltown.com \\ JUNE 2021 67
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Dentaltown June 2021

Table of Contents for the Digital Edition of Dentaltown June 2021

Dentaltown June 2021 - Intro
Dentaltown June 2021 - Cover1
Dentaltown June 2021 - Cover2
Dentaltown June 2021 - 1
Dentaltown June 2021 - 2
Dentaltown June 2021 - 3
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Dentaltown June 2021 - Cover3
Dentaltown June 2021 - Cover4
Dentaltown June 2021 - Outsert_1
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