Statistics kept and reported monthly The insurance coordinator position is responsible for tracking the following: * Total dollar amount in outstanding claims. * Dollar amount of claims that are more than 30, 60 and 90 days past due. * Number of calls made to follow up on claim. Using an aged insurance call log like the one below can assist with managing unpaid claims and track calls made to insurance companies for follow-up. AGED INSURANCE CALL LOG Date Date of Service Original File Date Reason Claim Not Paid Claim Status/Notes Patient's Name Insurance Company Tips for an efficient insurance department Know how much you're writing off. Practices participating with insurance plans may be writing off more than they realize. Run reports at least once a year. Verify eligibility every visit. Get a full breakdown of benefits for new patients and verify that existing patients are still covered each time they return to the practice. Make a copy of their insurance card and driver's license. Use an insurance verification form. The only way to ensure consistency and thoroughness while verifying policy benefits is to use a standard form. Submit claims daily and include required information. * * * * * Use an ADA Dental Claim Form. Verify and submit correct information on patient, policyholder, insurance company and provider. Confirm procedure and diagnoses codes. Submit your full fees, not discounted fees. You may need to include a narrative, X-rays, photographs, clinical notes or periodontal charting. Verify that procedures are correctly coded. Verify tooth numbers and provider before submitting claims to avoid delay in payments. Be aware of insurance aging. Generate insurance aging reports at the end of every month and monitor outstanding claims. 74 MARCH 2021 // dentaltown.com DT0321_Pardue_CE-Part3.indd 74 2/18/21 2:41 PMhttp://www.dentaltown.com