Dentaltown March 2021 - 76

continuing
education
The insurance coordinator enters benefits in software.
Only experienced team members should be entering insurance benefits and employer information into the
software. Incorrect information creates problems with estimates, treatment planning and payments.

Generate submission reports from the clearinghouse.
Electronically submitted claims go through a clearinghouse before making it to the insurance company. If
they find errors, they will bounce the claim back to the practice for correction. The report will show which claims
were not submitted.

Know how to respond when patients ask, " Do you take my insurance? "
*

*

Sample verbal skills communicated in a positive welcoming tone:
" We are happy to file your claim for you. Because we are a nonrestricted provider, we are not members of
any insurance plans. Most insurance companies will allow you to choose your provider outside of their
network. There may be a slight change in benefit, but you do not have to sacrifice quality or treatment. "
" Chances are we see many patients with your type of insurance. We are a nonrestricted provider for most
dental insurance plans. We are happy to submit on your behalf if your carrier allows us to do so. "
Offer to call the insurance company to determine the patient's benefits.

Educate patients about their responsibility for payment and be prepared to offer options.
The person presenting treatment plans and going over benefits with patients should be familiar with office
financial policies.

Send a " Use It, Don't Lose It " letter, like the one below, each fall to patients who have
remaining benefits and unscheduled treatment.

Dear Patient,
The holidays are upon us! At this time of year, things are hectic and you may not have thought
about your dental insurance.
Our records show that you have incomplete treatment and/or unused insurance benefits. Most
insurance plans have a calendar year maximum and deductible. If you don't use your benefits,
you lose them. You could save hundreds of dollars by scheduling your treatment before the
end of the year.
If you have any questions regarding your incomplete treatment or remaining insurance benefits,
call the office at (555) 555-1212 and one of our team members will be happy to assist you.

76

MARCH 2021 // dentaltown.com

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Dentaltown March 2021

Table of Contents for the Digital Edition of Dentaltown March 2021

Dentaltown March 2021 - Intro
Dentaltown March 2021 - Cover1
Dentaltown March 2021 - Cover2
Dentaltown March 2021 - 1
Dentaltown March 2021 - 2
Dentaltown March 2021 - 3
Dentaltown March 2021 - 4
Dentaltown March 2021 - 5
Dentaltown March 2021 - 6
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Dentaltown March 2021 - Cover3
Dentaltown March 2021 - Cover4
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https://www.nxtbook.com/farran/dentaltown/dentaltown-january-2022
https://www.nxtbook.com/farran/dentaltown/dentaltown-december-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-november-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-new-grad-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-october-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-september-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-august-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-july-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-june-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-may-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-april-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-march-2021
https://www.nxtbook.com/farran/dentaltown/dentaltown-february-2021
https://www.nxtbook.com/farran/dentaltown/2021January
https://www.nxtbook.com/farran/dentaltown/2020December
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https://www.nxtbook.com/farran/dentaltown/2019January
https://www.nxtbook.com/farran/dentaltownuk/2018Winter
https://www.nxtbook.com/farran/dentaltown/2018December
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https://www.nxtbook.com/farran/dentaltownuk/2018November
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