Dentaltown May 2021 - 39
Office Visit
on customer care. I started hiring smartly, instead of
just looking for candidates with experience only. I also
started to lead by example as the practice owner; the
staff will pick up on that much faster than spending
hours training them to treat patients with much love,
respect and care. Getting to know more about my
patients, their kids, loved ones, pets, careers, etc., was
the difference-maker for me.
We started getting a lot of word-of-mouth referrals,
so I created an internal referral card, which we give
to patients at the end of their appointments. If a new
patient brings in the card, both the referral patient and
the referring one get $50 off their next treatment. There's
no cap on how many discounts a referring patient can
earn. So far, this strategy has worked great; I don't
spend much money on marketing and my new-patient
numbers grow with great-quality patients.
How does your typical day
start at the office?
I get to the office by 7:30 a.m.; I try to be the first
person in, before the staff gets there by 7:45. I turn
Top Products
SybronEndo system with TF
Adaptive NiTi File system
from Kerr. The system delivers
both rotary and reciprocation; it is
safe and easy to use. The system
comes with gutta-percha, paper
points and obturators; it's also a
color-coded identification system,
which makes it easy to train and
makes setup easy for a new-grad
RDA.
My 3x loupes and LED headlight
from Lumadent.
Weave patient
communication platform.
I was reluctant to switch from a
landline to a VoIP system, but now
I love how easy managing patients
can be with this system and its
remote management. It makes it
easy to communicate with patients
after hours, and the phones
are actually great-we haven't
experienced a lot of call dropping,
which was one of my fears.
Open Dental practice
management software.
Simple, easy to use and with an
amazing customer service.
Tetric EvoCeram and Tetric
EvoFlow bulk fill composites
from Ivoclar Vivadent. They're
nano-optimzed, easy to pack and
handle. Definitely a high-gloss
polishability with great aesthetics
and strength. My Class 2 starts to
look sexier on the postoperative
radiograph with nice contacts,
great marginal integrity and
definitely less postop sensitivity.
FREE FACTS, circle 12 on card
dentaltown.com \\ MAY 2021
DT0521_Agbabli_OV_V3.indd 39
39
4/19/21 9:48 AM
https://lumadent.com/
http://www.dentaltown.com
Dentaltown May 2021
Table of Contents for the Digital Edition of Dentaltown May 2021
Dentaltown May 2021 - Intro
Dentaltown May 2021 - Cover1
Dentaltown May 2021 - Cover2
Dentaltown May 2021 - 1
Dentaltown May 2021 - 2
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Dentaltown May 2021 - Cover3
Dentaltown May 2021 - Cover4
Dentaltown May 2021 - Outsert_SI1
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Dentaltown May 2021 - Covertip_SM1
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