Attributes of a financial coordinator The purpose of the financial coordinator The purpose of the financial coordinator is to present treatment to patients, make fi nancial arrangements, oversee billing and collect money owed to the practice for services rendered. * * * * * * * Empathetic more than sympathetic, while following office policy. Strong interpersonal skills. Excellent administrative skills. Confidence in doctor's dentistry. Proud of practice fees and no reservations about discussing money. Handles patient objections and barriers eloquently. Customer service DNA. SAMPLE JOB DESCRIPTION Position Title: Financial Coordinator Start Date: ___________________ Job duties: * * * * * * * * * * * * * * Make financial arrangements before scheduling patients. Present treatment plans to patients. Send statements to patients with a balance. Generate aging reports. Follow up on past-due accounts with calls and letters. Send past-due accounts to a collection agency. Speak to patients who call in with questions about their account. Print route slips the day before appointments and evaluate. Work to keep office collections at 98% or higher. Post payments to patient accounts. Close out the day, month and year. Prepare daily deposits. Make needed adjustments to patient accounts. Refund credit balances. * * * * * * * * * * * * Handle billing problems and disputes. Maintain confidentiality. Run automatic credit card payments after insurance pays. Collect insurance copayments. Manage third-party financing for the practice. Monitor A/R balance to keep below one month's adjusted production. Keep statistics that align with the position and report to practice owner. Report bad accounts to credit bureaus. Prepare for small claims court for uncollectable accounts with large balances. Know how the Fair Credit Standards Act applies to dental practices. Send thank-you notes to patients who struggled with paying off their account. Back up the insurance coordinator as needed. Experience and education: * * * * * 56 Minimum: High school diploma. Accurate typing at 50 words per minute. Three-year minimum dental office experience. Proficient computer skills. Experience in marketing and sales is a plus. MAY 2021 // dentaltown.com DT0421_Pardue_CE-Part4.indd 56 4/18/21 11:19 AMhttp://www.dentaltown.com