Dentaltown May 2022 - 50

I really wanted to create the kind of
practice where I can provide the best options
for every patient. We help every patient get
the most out of the benefits they're entitled
to by doing electronic submissions, sending
in radiographs, writing narratives and using
preauthorizations on the patient's behalf.
We make it very clear that we do accept
insurance-we just do not sign contracts
that aren't in the best interest of our patients.
We did lose some patients, but we've grown
the practice by more than 50% since the
purchase, so we're doing something right!
Why do you think this
model works best for
you and your practice?
Personally, I don't like being told what
to do, and that extends into my scope
of practice. I believe the patient-doctor
relationship is the only one that matters in
the room. If I had to deal with the arbitrary
rules that insurance sets forth, I'd be in a
difficult position. Insurance doesn't have
the patient's best interest at heart and we all
are aware of that. I'm here to tell the patient
their diagnosis and offer different treatment
options. We will always file claims on their
behalf and go to bat for the patients when
it comes to getting the most out of their
policy, but I don't change my treatment
plans to fit into the dated insurance rules.
lunch buddy every day. It's truly the best
situation for a dentist who is also a mom
of a young child, but it took a lot of effort
to make it happen.
Your practice is strictly
fee-for-service. Was it
difficult for patients
to accept this change?
When I bought the practice, it was
in-network with every insurance company.
I knew that with the practice loan, adding
technology, team members and furnishing a
new treatment room, I would not be able to
50 MAY 2022 // dentaltown.com
absorb the amount the previous owner was
writing off by being an in-network provider.
It is extremely difficult to retain patients
when you are the new owner and immediately
going out of network, but it is possible. We
talked to each patient as they came in and
explained we were out of network but would
use the information they gave us about their
insurance to do predeterminations of their
benefits before they came in for their next
visit. For most patients, their insurance paid
very well. We also created a membership
program for anyone who didn't have dental
insurance.
What have you learned now
that you're almost two years
into practice ownership?
Dentistry is the easiest part of owning a
practice. I love my patients and employees,
but the human aspect of business ownership
is emotionally taxing and ever-evolving.
I am a different person than I was two years
ago and I strive to always be improving as
a communicator, a dentist, an employer, a
mother and as a wife. In the past two years,
I've learned to delegate tasks and spend my
time and energy in ways that make me happy.

http://www.dentaltown.com

Dentaltown May 2022

Table of Contents for the Digital Edition of Dentaltown May 2022

Dentaltown May 2022 - Intro
Dentaltown May 2022 - Cover1
Dentaltown May 2022 - Cover2
Dentaltown May 2022 - 1
Dentaltown May 2022 - 2
Dentaltown May 2022 - 3
Dentaltown May 2022 - 4
Dentaltown May 2022 - 5
Dentaltown May 2022 - 6
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Dentaltown May 2022 - Cover3
Dentaltown May 2022 - Cover4
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