Orthotown Jan/Feb 2013 - (Page 10)

orthotown.com // message board What is your protocol for writing and sending referring doctor letters?   Orthotown.com > Message Boards > Non-Clinical Topics > Communication > Referring Doctor Letters Dr-T   Member Since: 05/19/09   Post: 1 of 7   t » Referring Doctor Letters Double checking post-consult letters to be sent to referring doctors seems to take up a good bit of my time and I wanted to get your opinions on how you handle those communications: • What is your protocol for writing and sending referring doctor letters? • Do you rely on your practice management software to build a template? • Do you check each one and make adjustments before sending? • Do you rely on a staff member to write them accurately? n OCT 22 2012 DrGalante   Member Since: 11/18/08   Post: 2 of 7 We use Dolphin Management to produce all our communication to the doctors and patients alike. They have a fairly easy way to get the letters done via a checklist used during the new patient exam. The entire process can be done during the exam or right after. You can certainly delegate this to your TC or another staff member if you prefer. I usually do them myself because I can communicate to the referring dentist and patient if there is a specific situation that needs to be highlighted or is out of the ordinary. If your practice management software does not have this feature, you can make your own checklists for the new patient exam and have your TC put the information into a letter format. These letters, I feel, are a very important part of your communication with the referring DDS and the patients. n OCT 22 2012 firm Member Since: 08/08/05   Post: 3 of 7   swamp fox   Member Since: 06/17/10   Post: 4 of 7   I type in the chart what I want in them, then let the staff create them, print them. I will then read it and sign it. n OCT 23 2012 I think it depends on how busy you are. We see at least 20 NPs a week. All referrers get a letter and parents get one. There is sometimes more than one letter to the dentist depending on what we are going to do. I used to use Dolphin, but I am a big believer in personalized letters, and the dentists certainly comment on this, rather than bullet point treatment plans. We have a typist. She smashes letters out most of the day, and is also a back-up receptionist. We dictate them. Most of the payment stuff is all the same on each letter. She will see us with a big pile. I skim them for errors, which are rare, as she has had the training over time. Then they are printed on expensive paper (I don’t know the cost, but it’s heavy stuff!), signed and sent out. n OCT 24 2012 EarthDogFred Member Since: 11/26/02 Post: 6 of 7 We use Dolphin also. It is easy once set up properly. I do review the letter on Dolphin in my office, then save it as “previewed,” which tells my front desk to print. She just selects the print all previewed button and all previewed letters (from me to TC, etc.) print on our letterhead. I like it. n OCT 24 2012 » 10 Visit: www.orthotown.com and share your experience with referring letters JANUARY / FEBRUARY 2013 // orthotown.com Referring Letters search http://www.orthotown.com http://www.Orthotown.com http://www.towniecentral.com/MessageBoard/thread.aspx?a=11&s=6&f=716&t=194478&g=1 http://www.orthotown.com

Table of Contents for the Digital Edition of Orthotown Jan/Feb 2013

Orthotown.com Highlights
Wired for Success: Goals for a New Year
Referring Doctor Letters
Indirect Bonding Message Boards
Recall System Message Boards
You Should Know: Solomon Orthodontic Systems
10 Strategies for Transforming Anxiety and Fear into Success and Achievement
You Should Know: Chessmile
Townie Poll: Marketing and Social Media
13 Marketing Resolutions for 2013
Your Exit Strategy
Industry News/New Products
Welcoming Adult Patients into Your Office

Orthotown Jan/Feb 2013

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