Orthotown January/February 2020 - 50
The most
progressive
orthodontists are
focused on fewer
visits, fewer months,
collections per
visit, and beautiful
outcomes. This is a
great way to build
patient referrals.
The TC is calculated separately; average is six patients per day.
Overall, the clinical team averaged 56 patients per day, not including
exam patients.
The following will help you determine how many clinical assistants
you need to run efficiently:
* If clinical assistants are averaging 18 patients per day,
you would need three clinical assistants.
* 16 patients per day, you would need 3.5 clinical assistants.
* 14 patients per day, you would need four clinical assistants.
* 12 patients a day, you would need 4.6 clinical assistants.
Every practice should have specific guidelines regarding the average
chair time for each clinical procedure. For example:
* Adjustment: 20 minutes.
* Records: 30 minutes.
* Pan and repo: 40 minutes.
* Deband: 50 minutes.
* Bond full: 60 minutes.
If one assistant is routinely taking 30 minutes to complete an
adjustment, it creates a patient flow problem. The daily procedure
report by assistants should be reviewed daily. Assistants should be
trained and evaluated during their reviews. They should receive
copies of their own performance reports. If they are not able to meet
the practice guidelines, they need to be moved to another position
or taken off the team.
Clinical repairs should be tracked daily and monthly. Ideally, the
report should include what type of repair and how many repairs each
assistant had for the month. For example:
* A 3% bond failure rate is excellent.
* A 5% rate is average.
* A 10% bond failure rate is a marketing problem!
Additional tips
*
*
*
*
50
JANUARY/FEBRUARY 2020 // orthotown.com
Wear headsets at the front desk so those staff members can
communicate with at least one person in the clinic. As changes
happen, they can be communicated immediately.
Engage staff in writing three notes a week to patients. For
example: "Good luck on the soccer match!"
Also, set up a system for asking for Google reviews.
Put the time planned for the patient to leave the chair on the
tray cover. This keeps the clinical team focused on getting the
patient out as scheduled. Running behind schedule is one of the
top reasons patients do not refer to an office.
http://www.orthotown.com
Orthotown January/February 2020
Table of Contents for the Digital Edition of Orthotown January/February 2020
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