Orthotown May 2020 - 30
office visit
appointment to be short and focused
on records gathering with our tech.
In the short term, reducing office
appointment times helps with
accommodating several weeks of
COVID-19 canceled appointments
in a timely manner. In the long
term, shifting in-office doctor time
to outside-the-office doctor time
allows for flexibility such as sitting
outdoors in the sunshine on a laptop
(my favorite!) or working in the car
while waiting for a child to finish an
activity (best with an electric car!) or
from a remote "vacation location."
With COVID-19, we also
extended a virtual consultation
option for existing patients to
monitor and evaluate progress with
elastics, treatment-plan for a further
set of aligners, etc. This helps patients
stay engaged with the doctors on a
personal level, much as they would
have experienced with coming to our
office. Existing patients are also asked
to send in photos by email to our
30
doctors before the consultation, and
we have an instructional video on our
website we direct them to so they can
take better-quality photos. Appointlet
integrates with Zoom for the consultation and also with Slack to trigger
a popup on my cellphone notifying
me when a patient has scheduled
a consultation. Even though the
appointment automatically populates
my Google calendar when scheduled,
which can generate a reminder at the
time of the event, I find the extra
notification helpful for planning
purposes when operating remotely in
a setting that can be noisy.
3. We updated our software, which
allows texting functionality on our
existing office phone number, to
Podium. In addition to the usual
benefits of the texts being manageable
remotely and showing up on your
computer screen for quickly typed
responses, it integrates with our
practice management software to
allow group texts by scheduled day or
by patient status without manually
entering any numbers. It also offers
a "webchat" widget we use on our
homepage that allows our patients
to text questions to our front desk
team through Podium instead of
being routed to an offshore bot.
Podium also offers a more easily
implementable way to increase patient
reviews, which will become more
relevant once Google unlocks its
review system post-COVID.
To offset a decrease in staffing
as a result of COVID and to allow
our front desk team to focus on
those patients physically present in
the office, we also began a payper-minute call center team. This
small group of four women within
WrightChat is specifically trained in
customer service techniques and has
been trained by our team on how to
schedule within our practice management software. They extend our call
answering availability to one hour
before and one hour after our normal
MAY 2020 // orthotown.com
OT0520_Gorton_OV_MM.indd 30
4/27/20 12:23 PM
http://www.orthotown.com
Orthotown May 2020
Table of Contents for the Digital Edition of Orthotown May 2020
Orthotown May 2020 - Cover1
Orthotown May 2020 - Cover2
Orthotown May 2020 - 1
Orthotown May 2020 - 2
Orthotown May 2020 - 3
Orthotown May 2020 - 4
Orthotown May 2020 - 5
Orthotown May 2020 - 6
Orthotown May 2020 - 7
Orthotown May 2020 - 8
Orthotown May 2020 - 9
Orthotown May 2020 - 10
Orthotown May 2020 - 11
Orthotown May 2020 - 12
Orthotown May 2020 - 13
Orthotown May 2020 - 14
Orthotown May 2020 - 15
Orthotown May 2020 - 16
Orthotown May 2020 - 17
Orthotown May 2020 - 18
Orthotown May 2020 - 19
Orthotown May 2020 - 20
Orthotown May 2020 - 21
Orthotown May 2020 - 22
Orthotown May 2020 - 23
Orthotown May 2020 - 24
Orthotown May 2020 - 25
Orthotown May 2020 - 26
Orthotown May 2020 - 27
Orthotown May 2020 - 28
Orthotown May 2020 - 29
Orthotown May 2020 - 30
Orthotown May 2020 - 31
Orthotown May 2020 - 32
Orthotown May 2020 - 33
Orthotown May 2020 - 34
Orthotown May 2020 - 35
Orthotown May 2020 - 36
Orthotown May 2020 - 37
Orthotown May 2020 - 38
Orthotown May 2020 - 39
Orthotown May 2020 - 40
Orthotown May 2020 - Cover3
Orthotown May 2020 - Cover4
https://www.nxtbook.com/farran/orthotown/orthotown-april-2024
https://www.nxtbook.com/farran/orthotown/orthotown-march-24
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2024
https://www.nxtbook.com/farran/orthotown/orthotown-december-2023
https://www.nxtbook.com/farran/orthotown/orthotown-november-2023
https://www.nxtbook.com/farran/orthotown/orthotown-october-2023
https://www.nxtbook.com/farran/orthotown/orthotown-september-2023
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2023
https://www.nxtbook.com/farran/orthotown/orthotown-june-2023
https://www.nxtbook.com/farran/orthotown/orthotown-may-2023
https://www.nxtbook.com/farran/orthotown/orthotown-april-2023
https://www.nxtbook.com/farran/orthotown/orthotown-march-2023
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2023
https://www.nxtbook.com/farran/orthotown/orthotown-december-2022
https://www.nxtbook.com/farran/orthotown/orthotown-november-2022
https://www.nxtbook.com/farran/orthotown/orthotown-october-2022
https://www.nxtbook.com/farran/orthotown/orthotown-september-2022
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2022
https://www.nxtbook.com/farran/orthotown/orthotown-june-2022
https://www.nxtbook.com/farran/orthotown/orthotown-may-2022
https://www.nxtbook.com/farran/orthotown/orthotown-april-2022
https://www.nxtbook.com/farran/orthotown/orthotown-march-2022
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2022
https://www.nxtbook.com/farran/orthotown/orthotown-december-2021
https://www.nxtbook.com/farran/orthotown/orthotown-november-2021
https://www.nxtbook.com/farran/orthotown/orthotown-october-2021
https://www.nxtbook.com/farran/orthotown/orthotown-september-2021
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2021
https://www.nxtbook.com/farran/orthotown/orthotown-june-2021
https://www.nxtbook.com/farran/orthotown/orthotown-april-2021
https://www.nxtbook.com/farran/orthotown/orthotown-march-2021
https://www.nxtbook.com/farran/orthotown/2021JanuaryFebruary
https://www.nxtbook.com/farran/orthotown/December2020
https://www.nxtbook.com/farran/orthotown/2020November
https://www.nxtbook.com/farran/orthotown/2020October
https://www.nxtbook.com/farran/orthotown/2020September
https://www.nxtbook.com/farran/orthotown/2020JulyAugust
https://www.nxtbook.com/farran/orthotown/2020June
https://www.nxtbook.com/farran/orthotown/2020May
https://www.nxtbook.com/farran/orthotown/2020April
https://www.nxtbook.com/farran/orthotown/2020March
https://www.nxtbook.com/farran/orthotown/2020JanuaryFebruary
https://www.nxtbook.com/farran/orthotown/2019December
https://www.nxtbook.com/farran/orthotown/2019November
https://www.nxtbook.com/farran/orthotown/2019October
https://www.nxtbook.com/farran/orthotown/2019September
https://www.nxtbook.com/farran/orthotown/2019JulyAugust
https://www.nxtbook.com/farran/orthotown/2019June
https://www.nxtbook.com/farran/orthotown/2019May
https://www.nxtbook.com/farran/orthotown/2019April
https://www.nxtbook.com/farran/orthotown/2019March
https://www.nxtbook.com/farran/orthotown/2019JanFeb
https://www.nxtbook.com/farran/orthotown/2018December
https://www.nxtbook.com/farran/orthotown/2018November
https://www.nxtbook.com/farran/orthotown/2018October
https://www.nxtbook.com/farran/orthotown/2018September
https://www.nxtbook.com/farran/orthotown/2018August
https://www.nxtbook.com/farran/orthotown/2018June
https://www.nxtbook.com/farran/orthotown/2018May
https://www.nxtbook.com/farran/orthotown/2018April
https://www.nxtbook.com/farran/orthotown/2018March
https://www.nxtbook.com/farran/orthotown/2018February
https://www.nxtbook.com/farran/orthotown/2017December
https://www.nxtbook.com/farran/orthotown/2017November
https://www.nxtbook.com/farran/orthotown/2017October
https://www.nxtbook.com/farran/orthotown/2017September
https://www.nxtbook.com/farran/orthotown/August_2017
https://www.nxtbook.com/farran/orthotown/2017June
https://www.nxtbook.com/farran/orthotown/2017May
https://www.nxtbook.com/farran/orthotown/2017April
https://www.nxtbook.com/farran/orthotown/March2017
https://www.nxtbook.com/farran/orthotown/2017JanFeb
https://www.nxtbook.com/farran/orthotown/2016_December_Orthotown
https://www.nxtbook.com/farran/orthotown/2016November
https://www.nxtbook.com/farran/orthotown/2016October
https://www.nxtbook.com/farran/orthotown/2016september
https://www.nxtbook.com/farran/orthotown/2016august
https://www.nxtbook.com/farran/orthotown/2016june
https://www.nxtbook.com/farran/orthotown/2016may
https://www.nxtbook.com/farran/orthotown/2016april
https://www.nxtbook.com/farran/orthotown/2016march
https://www.nxtbook.com/farran/orthotown/2016february
https://www.nxtbook.com/farran/orthotown/2015december
https://www.nxtbook.com/farran/orthotown/2015november
https://www.nxtbook.com/farran/orthotown/2015october
https://www.nxtbook.com/farran/orthotown/2015september
https://www.nxtbook.com/farran/orthotown/2015august
https://www.nxtbook.com/farran/orthotown/2015june
https://www.nxtbook.com/farran/orthotown/2015may
https://www.nxtbook.com/farran/orthotown/2015april
https://www.nxtbook.com/farran/orthotown/2015march
https://www.nxtbook.com/farran/orthotown/2015february
https://www.nxtbook.com/farran/orthotown/2014december
https://www.nxtbook.com/farran/orthotown/2014november
https://www.nxtbook.com/farran/orthotown/2014october
https://www.nxtbook.com/farran/orthotown/2014september
https://www.nxtbook.com/farran/orthotown/2014august
https://www.nxtbook.com/farran/orthotown/2014june
https://www.nxtbook.com/farran/orthotown/2014may
https://www.nxtbook.com/farran/orthotown/2014april
https://www.nxtbook.com/farran/orthotown/march2014
https://www.nxtbook.com/farran/orthotown/2014february
https://www.nxtbook.com/farran/orthotown/2013december
https://www.nxtbook.com/farran/orthotown/2013november
https://www.nxtbook.com/farran/orthotown/2013october
https://www.nxtbook.com/farran/orthotown/2013september
https://www.nxtbook.com/farran/orthotown/2013august
https://www.nxtbook.com/farran/orthotown/2013june
https://www.nxtbook.com/farran/orthotown/2013may
https://www.nxtbook.com/farran/orthotown/2013april
https://www.nxtbook.com/farran/orthotown/2013march
https://www.nxtbook.com/farran/orthotown/2013janfeb
https://www.nxtbook.com/farran/orthotown/2012december
https://www.nxtbook.com/farran/orthotown/2012november
https://www.nxtbook.com/farran/orthotown/2012october
https://www.nxtbookmedia.com