Orthotown April 2021 - 60
" Providing regular, ongoing
feedback instills confidence
that you're doing right by
your practice and your
employees, while your efforts
to consistently document
those corrections build legal
protections for your practice
along the way. "
Communication and
documentation are key
Progressive corrective coaching (PCC) is
this seemingly magical sphere. At its core,
PCC is simply a cohesive communication
and documentation program to guide verbal
and written corrective interactions between
your management team (which, if you are
running a small practice, may just be you,
or just you and your office manager) and
your employees.
For many owners and managers, your
practice's current " corrective action plan "
involves little more than haphazardly issuing
individual corrective actions (e.g., verbal or
written warnings) when employee problems
arise. But, as HR veterans and employers
who have been stung by employment lawsuits
60
in the past know, you need a consistent,
formalized strategy for dealing with employee
behavior and performance issues-one that
records all corrective actions as they occur.
I developed the PCC framework in 2006
in partnership with a team of experienced
employment law attorneys specifically for
owners of small-to-mid-sized dental practices
who did not have the benefit of hiring fulltime HR experts to work on their teams.
Where traditional guidance on corrective
actions had been geared toward larger
businesses-the kind with entire departments
dedicated to HR-that guidance was being
adopted by practice owners consistently in
ways that could easily cause even minor
oversights about legal nuance to turn into
real liability for their businesses.
Even using the word plan, I realized,
could box employers in to a legal corner when
it came to addressing employee issues that
came up from day to day. PCC was created
as a response to other well-circulated models
APRIL 2021 // orthotown.com
OT0421_Edwards_Staffing_MM.indd 60
3/24/21 9:14 AM
http://www.orthotown.com
Orthotown April 2021
Table of Contents for the Digital Edition of Orthotown April 2021
Orthotown April 2021 - Cover1
Orthotown April 2021 - Cover2
Orthotown April 2021 - 1
Orthotown April 2021 - 2
Orthotown April 2021 - 3
Orthotown April 2021 - 4
Orthotown April 2021 - 5
Orthotown April 2021 - 6
Orthotown April 2021 - 7
Orthotown April 2021 - 8
Orthotown April 2021 - 9
Orthotown April 2021 - 10
Orthotown April 2021 - 11
Orthotown April 2021 - 12
Orthotown April 2021 - 13
Orthotown April 2021 - 14
Orthotown April 2021 - 15
Orthotown April 2021 - 16
Orthotown April 2021 - Insert 1
Orthotown April 2021 - Insert 2
Orthotown April 2021 - 17
Orthotown April 2021 - 18
Orthotown April 2021 - 19
Orthotown April 2021 - 20
Orthotown April 2021 - 21
Orthotown April 2021 - 22
Orthotown April 2021 - 23
Orthotown April 2021 - 24
Orthotown April 2021 - 25
Orthotown April 2021 - 26
Orthotown April 2021 - 27
Orthotown April 2021 - 28
Orthotown April 2021 - 29
Orthotown April 2021 - 30
Orthotown April 2021 - 31
Orthotown April 2021 - 32
Orthotown April 2021 - 33
Orthotown April 2021 - 34
Orthotown April 2021 - 35
Orthotown April 2021 - 36
Orthotown April 2021 - 37
Orthotown April 2021 - 38
Orthotown April 2021 - 39
Orthotown April 2021 - 40
Orthotown April 2021 - 41
Orthotown April 2021 - 42
Orthotown April 2021 - 43
Orthotown April 2021 - 44
Orthotown April 2021 - 45
Orthotown April 2021 - 46
Orthotown April 2021 - 47
Orthotown April 2021 - 48
Orthotown April 2021 - 49
Orthotown April 2021 - 50
Orthotown April 2021 - 51
Orthotown April 2021 - 52
Orthotown April 2021 - 53
Orthotown April 2021 - 54
Orthotown April 2021 - 55
Orthotown April 2021 - 56
Orthotown April 2021 - 57
Orthotown April 2021 - 58
Orthotown April 2021 - 59
Orthotown April 2021 - 60
Orthotown April 2021 - 61
Orthotown April 2021 - 62
Orthotown April 2021 - 63
Orthotown April 2021 - 64
Orthotown April 2021 - 65
Orthotown April 2021 - 66
Orthotown April 2021 - 67
Orthotown April 2021 - 68
Orthotown April 2021 - 69
Orthotown April 2021 - 70
Orthotown April 2021 - 71
Orthotown April 2021 - 74
Orthotown April 2021 - Cover3
Orthotown April 2021 - Cover4
Orthotown April 2021 - Outsert_Medidenta_1
Orthotown April 2021 - Outsert_Medidenta_2
Orthotown April 2021 - Outsert_Medidenta_3
Orthotown April 2021 - Outsert_Medidenta_4
https://www.nxtbook.com/farran/orthotown/orthotown-april-2024
https://www.nxtbook.com/farran/orthotown/orthotown-march-24
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2024
https://www.nxtbook.com/farran/orthotown/orthotown-december-2023
https://www.nxtbook.com/farran/orthotown/orthotown-november-2023
https://www.nxtbook.com/farran/orthotown/orthotown-october-2023
https://www.nxtbook.com/farran/orthotown/orthotown-september-2023
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2023
https://www.nxtbook.com/farran/orthotown/orthotown-june-2023
https://www.nxtbook.com/farran/orthotown/orthotown-may-2023
https://www.nxtbook.com/farran/orthotown/orthotown-april-2023
https://www.nxtbook.com/farran/orthotown/orthotown-march-2023
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2023
https://www.nxtbook.com/farran/orthotown/orthotown-december-2022
https://www.nxtbook.com/farran/orthotown/orthotown-november-2022
https://www.nxtbook.com/farran/orthotown/orthotown-october-2022
https://www.nxtbook.com/farran/orthotown/orthotown-september-2022
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2022
https://www.nxtbook.com/farran/orthotown/orthotown-june-2022
https://www.nxtbook.com/farran/orthotown/orthotown-may-2022
https://www.nxtbook.com/farran/orthotown/orthotown-april-2022
https://www.nxtbook.com/farran/orthotown/orthotown-march-2022
https://www.nxtbook.com/farran/orthotown/orthotown-january-february-2022
https://www.nxtbook.com/farran/orthotown/orthotown-december-2021
https://www.nxtbook.com/farran/orthotown/orthotown-november-2021
https://www.nxtbook.com/farran/orthotown/orthotown-october-2021
https://www.nxtbook.com/farran/orthotown/orthotown-september-2021
https://www.nxtbook.com/farran/orthotown/orthotown-july-august-2021
https://www.nxtbook.com/farran/orthotown/orthotown-june-2021
https://www.nxtbook.com/farran/orthotown/orthotown-april-2021
https://www.nxtbook.com/farran/orthotown/orthotown-march-2021
https://www.nxtbook.com/farran/orthotown/2021JanuaryFebruary
https://www.nxtbook.com/farran/orthotown/December2020
https://www.nxtbook.com/farran/orthotown/2020November
https://www.nxtbook.com/farran/orthotown/2020October
https://www.nxtbook.com/farran/orthotown/2020September
https://www.nxtbook.com/farran/orthotown/2020JulyAugust
https://www.nxtbook.com/farran/orthotown/2020June
https://www.nxtbook.com/farran/orthotown/2020May
https://www.nxtbook.com/farran/orthotown/2020April
https://www.nxtbook.com/farran/orthotown/2020March
https://www.nxtbook.com/farran/orthotown/2020JanuaryFebruary
https://www.nxtbook.com/farran/orthotown/2019December
https://www.nxtbook.com/farran/orthotown/2019November
https://www.nxtbook.com/farran/orthotown/2019October
https://www.nxtbook.com/farran/orthotown/2019September
https://www.nxtbook.com/farran/orthotown/2019JulyAugust
https://www.nxtbook.com/farran/orthotown/2019June
https://www.nxtbook.com/farran/orthotown/2019May
https://www.nxtbook.com/farran/orthotown/2019April
https://www.nxtbook.com/farran/orthotown/2019March
https://www.nxtbook.com/farran/orthotown/2019JanFeb
https://www.nxtbook.com/farran/orthotown/2018December
https://www.nxtbook.com/farran/orthotown/2018November
https://www.nxtbook.com/farran/orthotown/2018October
https://www.nxtbook.com/farran/orthotown/2018September
https://www.nxtbook.com/farran/orthotown/2018August
https://www.nxtbook.com/farran/orthotown/2018June
https://www.nxtbook.com/farran/orthotown/2018May
https://www.nxtbook.com/farran/orthotown/2018April
https://www.nxtbook.com/farran/orthotown/2018March
https://www.nxtbook.com/farran/orthotown/2018February
https://www.nxtbook.com/farran/orthotown/2017December
https://www.nxtbook.com/farran/orthotown/2017November
https://www.nxtbook.com/farran/orthotown/2017October
https://www.nxtbook.com/farran/orthotown/2017September
https://www.nxtbook.com/farran/orthotown/August_2017
https://www.nxtbook.com/farran/orthotown/2017June
https://www.nxtbook.com/farran/orthotown/2017May
https://www.nxtbook.com/farran/orthotown/2017April
https://www.nxtbook.com/farran/orthotown/March2017
https://www.nxtbook.com/farran/orthotown/2017JanFeb
https://www.nxtbook.com/farran/orthotown/2016_December_Orthotown
https://www.nxtbook.com/farran/orthotown/2016November
https://www.nxtbook.com/farran/orthotown/2016October
https://www.nxtbook.com/farran/orthotown/2016september
https://www.nxtbook.com/farran/orthotown/2016august
https://www.nxtbook.com/farran/orthotown/2016june
https://www.nxtbook.com/farran/orthotown/2016may
https://www.nxtbook.com/farran/orthotown/2016april
https://www.nxtbook.com/farran/orthotown/2016march
https://www.nxtbook.com/farran/orthotown/2016february
https://www.nxtbook.com/farran/orthotown/2015december
https://www.nxtbook.com/farran/orthotown/2015november
https://www.nxtbook.com/farran/orthotown/2015october
https://www.nxtbook.com/farran/orthotown/2015september
https://www.nxtbook.com/farran/orthotown/2015august
https://www.nxtbook.com/farran/orthotown/2015june
https://www.nxtbook.com/farran/orthotown/2015may
https://www.nxtbook.com/farran/orthotown/2015april
https://www.nxtbook.com/farran/orthotown/2015march
https://www.nxtbook.com/farran/orthotown/2015february
https://www.nxtbook.com/farran/orthotown/2014december
https://www.nxtbook.com/farran/orthotown/2014november
https://www.nxtbook.com/farran/orthotown/2014october
https://www.nxtbook.com/farran/orthotown/2014september
https://www.nxtbook.com/farran/orthotown/2014august
https://www.nxtbook.com/farran/orthotown/2014june
https://www.nxtbook.com/farran/orthotown/2014may
https://www.nxtbook.com/farran/orthotown/2014april
https://www.nxtbook.com/farran/orthotown/march2014
https://www.nxtbook.com/farran/orthotown/2014february
https://www.nxtbook.com/farran/orthotown/2013december
https://www.nxtbook.com/farran/orthotown/2013november
https://www.nxtbook.com/farran/orthotown/2013october
https://www.nxtbook.com/farran/orthotown/2013september
https://www.nxtbook.com/farran/orthotown/2013august
https://www.nxtbook.com/farran/orthotown/2013june
https://www.nxtbook.com/farran/orthotown/2013may
https://www.nxtbook.com/farran/orthotown/2013april
https://www.nxtbook.com/farran/orthotown/2013march
https://www.nxtbook.com/farran/orthotown/2013janfeb
https://www.nxtbook.com/farran/orthotown/2012december
https://www.nxtbook.com/farran/orthotown/2012november
https://www.nxtbook.com/farran/orthotown/2012october
https://www.nxtbookmedia.com