June 2020 - 9

role to play. Therefore, these documents should be as
detailed and specific as possible, and be sent via an email
attachment a day before the contest. In this manner,
an assigned individual will have the opportunity to ask
questions with respect to their assignment.
7
8
9
.Instruct your security personnel - police officers,
.teacher-chaperones, and administrators - to let you
know when they see anything which is unacceptable
with respect to your fan expectations. Explain to your
other school personnel that you will first try to handle the
situation yourself in an unassuming fashion. Call for help
from your off-duty police or other security only when it is
needed. Obviously, it would be wise for these individuals
to watch as you walk into the stands to 'meet' with the
offender and be prepared to react.
.Provide anyone causing a problem with an
.explanation of your fan expectations and provide a
rationale if needed. But also, clearly point out that they
will be asked to leave the contest if their behavior does
not cease. Obviously, ask if they have any questions and
understand what has to be done on their part.
.Escort unruly fans out of the stadium or gym who
.persist with their unacceptable behavior after their
initial meeting in the stands and explanation. If necessary,
you can ask security personnel to assist with this task.
10
11
.Ask all offenders to call and schedule a meeting
.with you the day following the contest. This 24-hour
period is essential in order to allow the emotions to subside
and for you to gather all of the facts which you will need
for this meeting. It is important to ask security and other
individuals to write down their observations and any action
which they took. Also, make sure that you have copies of all
written documents and fan expectations to be able to give to
the unruly fan during the meeting. Be totally prepared.
.Clearly explain to the unruly fan in the meeting
.what they did wrong and how they have to handle
themselves in the future. It is extremely important that this
individual understands that if there is a repeated problem,
the next step is to ban them for the remainder of the
season. You need to be a combination of firm, polite, and
professional in your communication with this individual.
But the message ultimately has to be delivered.
12
.Make sure that you get administrative approval
.before you actually go about 'banning the fan.' This
step is important and essential in order to ensure that you
have administrative support for this course of action. In
most situations, the offender will go 'right to the top' in
order to claim that they have been wrongly treated and
demand reinstatement. Therefore, you want and need
upper-level support!
13
14
.Use a USPS certified letter to notify an offender
.that he or she is being banned for the remainder of
the season. By using this form of written notification, you
will receive a receipt that it has been delivered and there is
no way that anyone can claim 'I never received your letter.'
With a normal letter or even e-mail, you cannot be assured
that it reached the intended individual. Whether the person
read or understood the intent of the communication is
completely another matter.
.Always communicate regularly with the assignors
.of officials and seriously review their post-game
reports in reference to player ejections, problems with
sportsmanship, and any incidents with unruly fans.
Officials need to be respected and supported, and your
efforts are vital to this critical relationship.
It is never easy to ensure proper behavior from all
elements of your fans. The more time, proactive effort, and
preparation, however, you put into the process, the better
the results. Definitely use state initiatives as a resource
for additional ideas and techniques, but the ultimate
responsibility falls on the shoulders of every athletic
administrator.
COACHAD.COM 9
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June 2020

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