February 2020 - 48

POHMER ON/AD INDEX
Continued from page 50
One of his first changes was shifting from an
operational excellence focus to a consumer-centric focus;
he achieved this by taking the entire senior management
team to Disney's university to learn what that took from
the best of of that new culture, I still vividly recall three
mantras that encapsulated that era at Target:
1. " Fast, Fun and Friendly! " Provided a framework on how
we wanted to treat each other and the guest.
2. " Ready, Fire, Aim! " An understanding that being first to
market is a competitive advantage; if you wait too long
to iron out all the kinks in a new program before you
roll it out, you'll miss an opportunity period; get it 90%
right, and you can adjust the other 10% on the fly after
you launch it. In addition, this strategy encouraged
continuous testing of new products and strategies, with
the full knowledge that not all of them would work (but
you'll never know if you don't try!).
3. " Speed is Life. " A sense of urgency drove everything we
did; there was no room for complacency if we wanted to
achieve our lofty goals.
Leadership Matters
During the Ulrich era, Target's growth was explosive,
growing to become a national chain with outstanding
financial results. And Bob was quick to note that it was
the culture that existed that was hugely responsible for
the results that were achieved.
Unfortunately, when Bob retired, he was replaced with
a CEO whose management style was to " manage " the
business rather than " lead it. " His vision for growth was
pinned to a major expansion into Canada which was a
dismal failure due to poor execution. And Target dragged
its feet on developing an online platform, lagging their
competitors. As a result, the financials - and the
culture - rapidly deteriorated.
In 2014, Brian Cornell came in as CEO and re-started
the process of change and innovation, with major
investments in remodeling stores, creating a leadingedge
online platform and omni-channel marketing
and operations/fulfillment platform, with tremendous
consumer (and Wall Street) acceptance. Target got
its mojo back, the employees believed in what was
happening, saw the results and the changed culture now
helps drive continuous innovation and growth.
From your experience, you know what can be
accomplished when your entire team works together,
and when they do it consistently the results are almost
miraculous. Providing a framework that can guide their
behaviors, actions and decision-making is essential to
making this happen. And this framework is your DNA, the
culture of your company.
So, what's your company's DNA?...
Stan Pohmer is president of Pohmer Consulting Group in
Minnetonka, Minn. He can be reached at spohmer@pohmerconsulting.com
or 612.605.8799.
48 | LAWN & GARDEN RETAILER | FEBRUARY 2020
ADVERTISER
Free Product Information
Use the Reader Service & Subscription postcard found earlier in the magazine to get quick
information about our advertisers' products. Simply circle the appropriate reader service
number on the Reader Service Card and mail or fax the card in.
PAGE
CIRCLE
Achla Designs __________________________18 ____________________110
America in Bloom _______________________23 ____________________112
AmericanHort __________________________20-21 __________________111
Baicor ________________________________31 ____________________119
Brome Bird Care Inc. _____________________27 ____________________116
Cole's _________________________________7 _____________________103
Collier Metal Specialties Inc. ______________12 ___________________ 106
CTW Home Collection____________________41 ____________________122
Faucet Grip Inc _________________________26 ____________________115
Featherock ____________________________38 ____________________121
Flame Engineering Inc. ___________________23 ____________________113
Gardenware ____________________________46 ____________________124
Haiku Shade ___________________________9 ____________________ 104
Independent Garden Center Show __________3 _____________________101
JRM Chemical __________________________5 _____________________102
Neptune's Harvest Organic Fertilizer ________29 ____________________117
Netherland Bulb Co. Inc. __________________43 ____________________123
Pacific Home & Garden __________________2 ____________________ 100
Prairie Melody Birdseed __________________11 ____________________105
QMT Associates, Inc. _____________________29 ____________________118
R.W. Rogers Company____________________37 ____________________120
Rustic Arrow ___________________________13 ____________________107
SPI Home & Garden _____________________51 ____________________126
Spring Meadow Nursery Inc. ______________25, 52 ______________ 114, 127
Star Roses and Plants ____________________15 ___________________ 108
True Value Company _____________________39 ____________________125
VPG __________________________________17 ___________________ 109
http://www.consulting.com

February 2020

Table of Contents for the Digital Edition of February 2020

February 2020 - 1
February 2020 - 2
February 2020 - 3
February 2020 - 4
February 2020 - 5
February 2020 - 6
February 2020 - 7
February 2020 - 8
February 2020 - 9
February 2020 - 10
February 2020 - 11
February 2020 - 12
February 2020 - 13
February 2020 - 14
February 2020 - 15
February 2020 - 16
February 2020 - 17
February 2020 - 18
February 2020 - 19
February 2020 - 20
February 2020 - 21
February 2020 - 22
February 2020 - 23
February 2020 - 24
February 2020 - 25
February 2020 - 26
February 2020 - 27
February 2020 - 28
February 2020 - 29
February 2020 - 30
February 2020 - 31
February 2020 - 32
February 2020 - 33
February 2020 - 34
February 2020 - 35
February 2020 - 36
February 2020 - 37
February 2020 - 38
February 2020 - 39
February 2020 - 40
February 2020 - 41
February 2020 - 42
February 2020 - 43
February 2020 - 44
February 2020 - 45
February 2020 - 46
February 2020 - 47
February 2020 - 48
February 2020 - 49
February 2020 - 50
February 2020 - 51
February 2020 - 52
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2024
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2024
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2024
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2024
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2024
https://www.nxtbook.com/greatamericanmediaservices/LGR/november-december-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/september-october-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/august-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/july-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/june-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/thrive-guide-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2023
https://www.nxtbook.com/greatamericanmediaservices/LGR/lgr-november-december-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/september-october-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/august-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/lgr-july-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/june-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/thriveguide-2022
https://www.nxtbook.com/greatamericanmediaservices/LGR/november-december-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/september-october-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/august-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/july-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/june-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/thriveguide-2021
https://www.nxtbook.com/greatamericanmediaservices/LGR/november-december-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/september-october-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/august-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/july-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/june-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2020
https://www.nxtbook.com/greatamericanmediaservices/LGR/november-december-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/september-october-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/august-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/july-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/june-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/may-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/april-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/march-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/february-2019
https://www.nxtbook.com/greatamericanmediaservices/LGR/january-2019
https://www.nxtbookmedia.com