Henry Schein Orthodontics Catalog (Reveal Aligners) 999-100 - 274

WARRANTY, ORDERING & INDEX
ORDERING & WARRANTIES
GUARANTEED SATISFACTION
Customer Satisfaction is the primary objective for our team at Henry
Schein Orthodontics. We understand your purchase may not always meet
your needs. If you have tried a product and it is defective or does not
perform satisfactorily, we will provide credit, exchange or refund. It's your
choice. In an effort to make the return process as hassle-free as possible,
we ask that you please call us. WE CANNOT ACCEPT ANY RETURNS
WITHOUT PRIOR AUTHORIZATION. To arrange for a return, simply call our
Customer Service Team at 1-800-547-2000.
RETURN POLICY
When you call, a mandatory Return Merchandise Authorization (RMA)
number will be assigned. This number will help expedite your return.
Products may be returned for credit within 30 days of shipping. Product
under warranty must meet terms within warranty period. After 31 days and
up to 60 days from the invoice date, return requests will be evaluated by
a member of the Customer Service Team as a courtesy to our customers.
Returns may be authorized when these conditions are met:
1. Product must be new, in sellable condition, and in the original unopened
and unmarked packaging.
2. Returns must meet quality inspection standards, appearance and
physical count.
3. All product returned within 30 days of shipping and that meet the
criteria listed under Line 1 will not be subject to a handling and
restocking fee. Items returned after 45 days are subject to a 15%
handling and restocking fee. No product will be accepted for return if
shipping date is beyond one (1) year.
4. Custom product and orders such as bands and bonding bases
with welded or brazed combinations, Doctor's specials, expired
products, items marked as non-returnable and refrigerated product
may not be returned for exchange or credit at any time.
5. Product will be accepted only from the original purchaser and only when
delivered to our Lutz, Florida U.S.A shipping facility.
6. Returned merchandise must be shipped pre-paid via UPS and insured for
full value. Please don't return merchandise in an envelope.
7. Returned merchandise must be accompanied with a Return Merchandise
Authorization (RMA) number and a note indicating a reason for the return.
8. Henry Schein Orthodontics Sales Representatives are not
authorized to approve or pick up return merchandise. Please contact
Henry Schein Orthodontics to arrange your return and establish
an RMA number simply by calling our Customer Service Team at
1-800-547-2000. Once you are issued an RMA number, please return
your product with your RMA number referenced on the package to:
RETURNS
HENRY SCHEIN ORTHODONTICS
1 Southern Ct.
West Columbia, SC 29169-3060
SHIPPING AND HANDLING
All prices are F.O.B. shipping point. Shipping and handling charges and sales
tax (if applicable) will be added to invoices.
ORDER TERMS AND CONDITIONS
Orders are accepted on basis of payment within 30 days after shipment
from factory, subject to credit approval. A packing slip is enclosed with each
shipment and a separate invoice is sent by First Class Mail. Any outstanding
balance not paid within 30 days will be subject to a finance charge of 1.5%
per month, an amount equal to 18% per year. Payment may be made by
check, VISA, MasterCard, American Express, or Discover Card. All payments
are made to our U.S.A. headquarters and must be in U.S. funds.
PRODUCT IMPROVEMENTS, PRICE, AND TECHNIQUE CHANGES
Our commitment is to continually advance and improve our products.
Therefore, we reserve the right to upgrade the design and quality of the
products we produce and sell. We also reserve the right to change prices
and/or design, or discontinue products without prior notice.
Changes in technique, archwire size, brackets or band preferences (i.e.,
Tempra Bands for Epic Bands) will be accepted for exchange only if product
is new, in sellable condition, and in the original unopened packaging, a
non-custom product, and returned from the original purchaser within one
(1) year of shipping date. Note: your dollar cost of every order of new but
similar products will be reduced by 50% on minimum orders of $500.00
(reflecting the value of your exchanged products), until the full amount of your
exchanged product has been exhausted against orders. A 15% service charge
will be assessed to cover the cost of inspection, re-stocking or re-packaging.
WARRANTIES
Ortho Organizers, Inc. sole obligation and the customer's sole remedy
in the event of any claimed defect shall be limited to replacement of
merchandise, or at Ortho Organizer's option, refund of the purchase price.
ALL IMPLIED WARRANTIES, INCLUDING IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR
USE ARE DISCLAIMED. Ortho Organizers must be contacted for a Return
Material Authorization (RMA) Number and a written notice of claimed defect
must be sent to Henry Schein Orthodontics, Attn: Returns, 1822 Aston
Avenue, Carlsbad, CA 92008-7306 within a reasonable time after discovery
not to exceed one (1) year from the date of delivery.
Band and Brackets
All bands and brackets are warranted for Single Patient Use Only.
We cannot warranty, under any circumstances, bands or brackets which
have been recycled.
INSTRUCTIONS FOR USE
For the instruction of use and warranty policies on our products, visit
IFU.HenryScheinOrtho.com.
Q-2 WARRANTY, ORDERING & INDEX
http://IFU.HenryScheinOrtho.com
Henry Schein Orthodontics Catalog (Reveal Aligners) 999-100

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