Berks County Medical Society Medical Record Fall 2019 - 16

m E d i C a l r E C o r d F E at u r E

State-of-the Art Pediatric
Emergency Care Close to Home
by Christopher Valente, MD
Chief, Section of Pediatric Emergency Medicine
Reading Hospital Tower Health

I

recently ran into a friend and neighbor, who said, "We
unfortunately had to go to the Emergency Department
for our daughter, but it was a great experience!" Now, we
obviously hope that nobody ever needs to use the services of the
James & Deborah Radwanski Pediatric Emergency Department
at Reading Hospital. Furthermore, no one thinks a trip to the
emergency department actually can be a great experience. But the
purpose of this dedicated unit is very simple: To make the terrifying
experience of having an ill or injured child requiring emergency care
just a little less scary and stressful for families as we help restore a
young patient to health.
An Emergency Department dedicated to the care of children
and families has been a long time in the making. Recently, Reading
Hospital/Tower Health made the important decision to invest in
the care of one of our most vulnerable patient populations. Those
in the medical field are well-versed in the phrase "Children are
not just tiny adults." For one, the medicine and disease processes
are entirely different. But to truly provide the highest quality,
compassionate care (as stated in our mission) we must meet our
patients exactly where they are at developmentally. We must be
ready to accommodate children of any age with any disability or
developmental delay. To achieve this end, we consulted some key
people seeking their feedback and ideas.
We received more than 500 responses to surveys sent out to
thousands of families in Berks County. We invited some of these
families to come share their experiences and wish lists for the future.
We engaged employees throughout our emergency department
and health system asking them to determine what resources they
needed to thrive in their positions caring for children. We asked
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Berks County Medical Society Medical Record Fall 2019

Table of Contents for the Digital Edition of Berks County Medical Society Medical Record Fall 2019

Berks County Medical Society Medical Record Fall 2019 - 1
Berks County Medical Society Medical Record Fall 2019 - 2
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