Berks County Medical Society Medical Record Spring_2018 - 26

a d m i n i s t r at o r ' s C o r n E r

Behind the White Coats
by Kendra Wickizer, CMM
Practice Manager
Neurosurgery Tower Health Medical Group

F

or the past two years I have been serving on the BCMS Executive
Council as the representative of the Practice Managers' group. I
am a certified Medical Manager through PAHCOM (Professional
Association of Health Care Office Management) and am active in
the Lehigh Valley Chapter of PAHCOM. My professional experience
has made me very aware that physician stress levels are high and that
physician burnout is an increasingly common and important problem.
It is therefore fitting that this edition of the Medical Record magazine is
devoted to this timely topic.
Behind the white coats, however, is another group affected by the
rapidly evolving changes in medicine. If physicians feel the stress, so do
those who supervise the essential foundation that enables the doctor to
practice effectively: his office.
I could list the duties that a practice manager must satisfactorily
fulfill, but it would take several pages of the Medical Record's
valuable space. You would intuitively understand what most of these
responsibilities entail, but they are myriad, and in the process of making
the office work, we sometimes encounter roadblocks:
* Recruitment - finding timely and qualified employees
* Ensuring inclusion and diversity
* Resolving employee conflicts
* Encouraging employee engagement
* Defusing toxic attitudes, including in physicians
* Navigating & Conforming to a Sea of Alphabet Soup,
Here are just a few, the list is endless..........
HIPAA - Health Insurance Portability and Accountability Act
OSHA - Occupational Safety and Health Administration
MACRA - Medicare Access and CHIP Reauthorization Act
MIPS - Merit-Based Incentive Payment System
CMS - Center for Medicare and Medicaid Services
NCQA - National Committee for Quality Assurance
PCMH - Patient Centered Medical Home
PCSP - Patient Centered Specialty Practice

26

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Berks County Medical Society Medical Record Spring_2018

Table of Contents for the Digital Edition of Berks County Medical Society Medical Record Spring_2018

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Berks County Medical Society Medical Record Spring_2018 - 26
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Berks County Medical Society Medical Record Spring_2018 - 32
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