Berks County Medical Society Medical Record Winter 2019 - 19

Haven Behavioral Health on our Downtown Reading campus at
6th and Walnut Streets to provide those services in the heart of the
City of Reading. Haven has continually expanded its inpatient
services and is dedicated to improving the quality of life for adults
of all ages. We work very closely with Haven to ensure that patients
have access to inpatient psychiatric stabilization and treatment
for adults of all ages experiencing acute symptoms of depression,
anxiety, mood swings or psychosis. Haven has expanded twice in
the past three years thus confirming the need for these vital services.
Additionally, the St. Joseph Emergency Department continues to
intervene for those patients in crisis and to provide a safe space for
them.
Improving care for people with chronic diseases is another
area where innovations in models of primary care have been
shown to improve outcomes. What changes can patients
anticipate in their experience under your system's primary care
model over the next 5 or 10 years?
Patients can expect more access to physicians and more
continuity in the care they receive thanks to our new Electronic
Medical Record. After two intense years of planning and building
the system, we very successfully implemented a system wide
electronic medical record. We now have a state-of-the-art full-on
electronic approach shared across the entire Penn State Health
system. This will become even more vital to ensuring continuity
of care as we link those Berks County patients who need it to the
University-based teaching care at Hershey Medical Center. By
harnessing the power of the EMR we also will take the patient
experience to new levels and that will have a lasting impact on
patient outcomes. This will be particularly valuable as consumers
and businesses call for more transparency around cost and quality.
In the past year, for instance, a recognized rating agency that
national employers and the region's business community relies on
most to judge hospital performance, called the LeapFrog group,
graded PSH St. Joseph an "A". This was the result of efforts of St.
Joseph and community physicians, in collaboration with clinical
and support staff, in delivering care with consistent achieving highquality outcomes at an efficient cost. The Leap Frog endorsement
means PSH St. Joseph is one of the most consistent cost-effective
providers of quality patient care in the Berks region.
Patient Navigators can be a valuable resource for patients
facing conditions such as cancer and heart disease. Would your
system consider navigators for uninsured/underinsured patients
who may be particularly challenged navigating our very complex
health care system?
Patient Navigators can be found in just about every Penn State
Health St. Joseph clinical area and they are readily available to all
patients. Our navigators help patients access treatment, understand
their illnesses, and understand their care plans. They engage
patients during clinical encounters with health care professionals
and between appointments through ongoing communication. It's
a patient-centered, preventive, proactive approach that recognizes
the role patients play in self-care. And, it has been our experience
that if we can assist them on clinical issues and navigating the
complexities of the health system we can give them the skills to be
better advocates for their own health.

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A half-century of client service.
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610-779-6000 | www.LongBarrell.com
WINTER 2019

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Berks County Medical Society Medical Record Winter 2019

Table of Contents for the Digital Edition of Berks County Medical Society Medical Record Winter 2019

Berks County Medical Society Medical Record Winter 2019 - 1
Berks County Medical Society Medical Record Winter 2019 - 2
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