Central Keystone Living Fall 2021 - 7

Can you tell us a little bit about how you've
built the company?
After working years for his father, Jeff became a partner
in the business shortly after graduating from high school.
Several years later, he and Beth bought Musser Home
Builders, continuing the family-built traditions of fine
craftsmanship and cultivating client relationships. While
growing the business they've hired the best team available,
making sure every employee shares their values and
commitment to clients. After more than 30 years of owning
the company, Jeff and Beth and their 29-member team
have worked with thousands of clients to design and build
beautiful, custom-built homes and transform homes with
renovations and additions.
Can you describe your process of planning a
home or renovation for a client?
The Musser building experience begins with the company's
Proven Pre-Construction Process, during which prospective
clients and staff members get to know one another. Once a
relationship has been established - with goals set, a budget
discussed, and a commitment made to moving forward - the
design work begins.
" It's always a collaboration, " Jeff said. " We listen to ideas, and
we offer suggestions. We get to know exactly what our clients
like, and why. We get to know their kids, their hobbies, and
their lifestyles so we can understand what kind of space they
need. We even know their pets' names and talk about where
those pets will be comfortable sleeping! It's a very intimate
process. "
Once all the client's needs are understood, the design team
creates a unique plan that is specific to that client, and
then works alongside the future homeowner to pick every
item that goes into the house - from cabinets to hardware
to closet shelves to ceiling fans. Only after that task is
completed can a contract be written and executed.
" It's a detailed and intricate process, " Jeff said. " We're not
right for everyone, but if we are, we will guarantee an
unforgettable experience! "
What is involved with getting a contract ready
to sign?
Musser offers a fixed-price contract, meaning there will be no
hidden costs or price escalation once the contract is in place.
In order to do that successfully, the company must be sure
it is aligned with the client on every single detail that will go
into the house. " It's a longer pre-construction process, but
our results speak for themselves, " explained Jeff. " We stay on
budget, we hit our schedules, and our clients are happy. After
we get the contract signed it's easy. All we have to do then is
build the house! "
Besides the fixed-price contract, what sets
Musser Home Builders apart from other
builders?
" Our company lives by its core values, " said Beth. " You can
ask any member of our team and they'll tell you the same
thing - those values are our guiding light. "
What are the core values of Musser Home
Builders?
Relationship First. Integrity Always. Continual Learning.
Collaborative Approach. Pursuit of Excellence.
" As long as we live by those values our company runs just
the way it should, " explained Beth. " We hold one another
accountable, we treat our clients the way they deserve to be
treated, and we do high-quality, uncompromising work. We
place extremely high value on every relationship, whether
it's with a client, an employee, a vendor, or a trade partner.
All those things have made us successful and will assure our
success in the future. "
You mentioned a few factors that make Musser
Home Builders unique. Could you talk a little
bit about those?
The first " unique, " explained Jeff, " is the Musser team. Each
team member is held to high standards and expected to align
with the company's core values. " Our team embraces our
core values, " Jeff said. " We hire based on character. We can
teach a skill. "
Continued on next page
HarrisburgBuilders.com 7
http://www.HarrisburgBuilders.com

Central Keystone Living Fall 2021

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