GRCA Commerce Quarterly Spring 2019 - 15

GreaterReading.org

Q: What is the difference between your orientation and onboarding/
training program?
A: "A new employee's onboarding starts prior to their first day. We
transition their candidate experience to employee experience and keep
in constant communication with the new employee regarding first
day expectations and what their training will be like. An employee's
first day is orientation, and is a true introduction to the departments
and people who lead them. Each conversation the department lead
has with the new employee is tailored to how their department will
interface with the new employee based on their role and how they
can successfully work together. The new employee also has lunch
with someone from the Leadership Team and finishes their day
with a tour of our Regional Training and Logistics Center. After
the employee's first day, their onboarding continues with a training
program that includes Key Person Interviews, an overview of our
foundations (things you wish you knew your first day) and weekly
feedback - a feedback session every Friday with their direct manager
on their training."
Q: What was the biggest challenge in creating your onboarding/
training program?
A: "Internal scheduling challenges always happen when trying to
coordinate orientation, however, since we have implemented this 2
year ago, most people who know they are involved keep Mondays
open for that reason. Also, keeping the orientation and onboarding
consistent through all hires, no matter which department."
Alcon - Mia Gadhia Minchoff, Sr. HR Business Partner, & Sara
Galosi, Training & Development Specialist

A Holistic Approach to Employee Benefits
Power Kunkle delivers localized, high-touch services:
Dedicated Client Relations Manager * Administration Support Services
ACA Compliance Support * Benefits Compliance Review

Human Resource Solutions:
Talent Recruitment * HR Compliance Audit * Employee Handbook Review
Compensation Analysis * Training * General Human Resource Support

Wellness & Health Promotion:
Surveys and Assessments * Biometric Screenings * Education
Program Development & Incentive Tracking * Wellness Policy Review
Worker's Compensation & Safety Integration
www.PKBenefits.com * 1-866-685-1790 * contactus@pkbenefits.com

Q: What is the goal of your onboarding/training program?
A: "1- We make employees feel welcome. 2- We provide employees
with the tools and knowledge they need to succeed. 3- We ensure
they are compliant in a highly regulated medical device industry.
4- We show them the 'Big Picture' - working at Alcon helps people
see brilliantly."
Q: How long is your onboarding program?

Q: What was the biggest challenge in creating your onboarding/
training program?
A: "Ensuring that our approach addresses all the variety of needs
and preferences of our diverse workforce."
Q: How has an onboarding/training program affected your talent
attraction and retention?

A: "Varies between departments and roles, but is at least a month. A: "Our program has allowed employees to feel more supported
All new associates attend several orientation and onboarding sessions when moving into a new role, and better equipped to quickly learn
during their first month of employment. Regardless of whether what is required."
someone is an hourly or exempt employee, learning at work is an
ongoing process, and we want people to continue to grow within
Articles referenced:
their department, and perhaps other roles."
Q: What is the difference between your orientation and onboarding/
training program?
A: "Our BestSTART (New Employee Orientation program) takes
place during several sessions. During each associate's first week, we
have 4 half day sessions during the first week. The onboarding/
training process in the associate's department has new associates
paired with more experienced associates for the first few weeks.
During their 1st week, everyone gets orientation & a tour, benefits
info, policies, logistics, quality, and safety. At the end of month one,
they have another day of orientation and a luncheon with leadership,
and they get a better look at products and how their job fits into
the 'Big Picture'."

GALLUP - LIST SOURCE: https://www.gallup.com/workplace/238085/
state-american-workplace-report-2017.aspx?g_source=link_NEWSV9&g_
medium=TOPIC&g_campaign=item_&g_content=State%2520of%2
520the%2520American%2520Workplace
SHRM - LIST SOURCE: https://www.shrm.org/resourcesandtools/
hr-topics/talent-acquisition/pages/new-employee-onboarding-guide.aspx
SHRM 2 - LIST SOURCE: https://www.shrm.org/resourcesandtools/
hr-topics/talent-acquisition/pages/dont-underestimate-the-importance-of-effective-onboarding.aspx

15
http://www.GreaterReading.org http://www.PKBenefits.com
GRCA Commerce Quarterly Spring 2019

Table of Contents for the Digital Edition of GRCA Commerce Quarterly Spring 2019
