COVER STORY 6 Baptism by Fire The Journey Begins... 12 contents Being Prepared Should the Unexpected Occur Find out how Lancaster General Hospital is using technology to ensure reliability for patients and caregivers. 24 Deconstructing Corporate Values From safety to individuality, ensure your corporate values align with your aspired culture. DEPARTMENTS Bass Mechanical's CEO Casey Baum talks candidly about being persistent and learning from failure when he's unexpectedly thrust into the leadership role at his family business. 50 Changing Your Mindset Business and community leaders share their thoughts about compromise. Is it a sign of strength or weakness? 56 Love in the Workplace: Couples Who Work Together Local business owners share how to balance personal and professional relationships. 11 // What I Subscribe to 18 // Mastering the Succession Planning Process 22 // Made in Lancaster Ross Technology 29 // Community & Industry News 32 // Lancaster Chamber Programs & Events February, March, April 36 // Out & About Grand Openings, Programs, Events 38 // #IMPACTLANCASTER Using Business as a Force for Good 42 // Community Partners Good Morning from Orange Street 46 // Business & Community Initiatives Heroin: A Silent Threat to Business and Community 59 // Epoll Question 60 // A Word From Your Chamber LancasterChamber.com 5http://www.LancasterChamber.com