Lancaster Physician Fall 2019 - 19

Best Practices

patient prior to the treatment. It can tip the balance in a "he said,
she said" controversy. It is also important to be sure that providers
document their efforts to engage the patient in other aspects of
their care, such as their role in contributing to a successful rehab or
therapy program or the expectations of the patient as to instructions
and follow up. The patient is an essential member of their own
health care team. Documenting that engagement enhances patient
care and concurrently reduces risk.
A quality informed consent form can actually be a useful
patient engagement tool as well as serve as crucial documentation
of a patient's understanding and active consent to a procedure.
Procedure-specific informed consent forms are recommended
to specifically identify the risks and alternatives associated with
the particular procedure that are discussed with a patient. Under
Pennsylvania law, discussion of the risks of any alternatives to a
procedure are another essential element to adequate informed consent. Thoughtful language on the informed consent form advises
the patient that the provider and their practice consider it very
important for the patient to understand and consent to the treatment
or surgery. A good form should explain that a patient should only
sign the form after they understand the procedure, the anticipated
benefits, the risks, the alternatives, the risks associated with those
alternatives, and all of their questions have been answered. Finally,
a true signature line, including a witness signature line, actually
demonstrates that the form was explained to the patient, and the
patient understood and had no unanswered questions. Again, this
is not a document to simply paper the chart. This type of specific
documentation supports the provider's engagement with their
patient, evidences the patient has agreed, and also provides key
evidence of the discussion, if needed in the future, to support the
provider in a professional liability action.

M&T Bank is proud to
support Lancaster's
Medical Community.

Engaged patients are more likely to take an active role in their
health care. So, consider the steps that you, as a health care provider, can take to truly enhance your patient engagement and
to concurrently reduce your risk of a claim. Lay the foundation
for a great relationship with your patients, recognizing that each
single point of contact between your patient and your office is
essential to engaging your patient. Survey your patients to identify
areas needing improvement-even the front desk and the billing
department-and create a plan to improve. Finally, take the time
to specifically document your efforts to engage your patients, and
demonstrate that treatment decisions were made as a team. All of
these measures provide you with tools to decrease the risk of facing
a claim, but more importantly, they are great for patients, too!

Tracy Keyser
Business Banking Relationship
Manager Southeastern Pennsylvania
717-560-3164
tkeyser@mtb.com

Equal Housing Lender. ©2018 M&T Bank. Member FDIC. mtb.com

LANCASTER

19

PHYSICIAN


http://www.mtb.com

Lancaster Physician Fall 2019

Table of Contents for the Digital Edition of Lancaster Physician Fall 2019

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https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall21
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https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter2019
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Fall2017
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Summer2017
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