LP Spring 2018 - 20

L A N C A S T E R M E D I C A L S O C I E T Y.O R G

Patient Advocacy

The Care Connections team includes (from left to right, seated) Randy Keener, Jessica
Shade, Krystal Santiago, Audrey Martin, Lucinda Kuzma, Maribeth LeBreton and Conor
O'Day; and (from left to right, standing) Sara Phillips, Richard Canard, Natalia Tarasiuk,
Dr. John Wood, Eileen Sosa, Dr. Wendell Kellum, Dr. Jeffrey R. Martin, Shaneea Brown,
Chad Wickenheiser and Roberto Santana.

CARE
CONNECTIONS
PROGRAM
Connects the Dots
for Patients with
Complex Health and
Social Challenges

A

pproximately 5 percent of Lancaster General Health's patients
generate half of its costs. These patients have numerous,
complex medical issues, as well as barriers to care that cause
repeated - and costly - reliance on emergency department
and inpatient services.
That's where Care Connections comes in. Care Connections offers
temporary, high-intensity primary care for patients with complex health
and social needs. The program takes a personalized, multidisciplinary
approach to help stabilize patients' conditions and increase their ability
to manage their own health.
Physicians Wendell Kellum, MD, Jeffrey R. Martin, MD, and John
C. Wood, MD, along with a team of nurses, nurse practitioners, integrated behavioral health therapists and patient care navigators, take a
comprehensive approach to health care that reduces costs as it improves
the health of patients and the community.
The program began in 2013 after a successful pilot with 40 patients
proved that the concept of team-based care works to decrease unnecessary
health care utilization and increase the overall quality of care. Since its
inception, Care Connections has served more than 500 patients and
currently has about 120 patients enrolled in the program.
LG Health supports and runs the program, which started with support
from Lancaster County Human Services and the Pennsylvania Department of
Human Services. A Lancaster County United Way Impact Grant now funds
some of its services. The program's annual operating costs top $1.5 million.

LANCASTER

20

PHYSICIAN



Table of Contents for the Digital Edition of LP Spring 2018

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https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall21
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer21
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring21
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter21
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LancasterPhysicianSummer2020
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall19
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer19
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring2019
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter2019
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Fall2017
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Summer2017
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring17
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