Lancaster Physician Winter 2021 - 15

WINTER 2021

he year 2020 was challenging for
everyone and was especially difficult
for businesses. One saying that came
to my mind often was " Improvise,
Adapt, and Overcome. " This Marine slogan
directs how service men and women deal
with physical, mental, and spiritual hardships (Cox). As leaders in the health care
industry, the ability to improvise, adapt,
and overcome is vital to ensuring quality
care for our patients and a quality workplace
for our employees.

T

Improvise
When faced with any crisis, whether
internal or external, the first step for leaders
is to gather information. We need to become
experts in the new subject while knowing
that the information may change regularly.
This information should be used to create
processes and policies aimed at guiding your
practice through the issue and managing its
effects. This requires improvising and acting
quickly with the information you have.
Prioritize your needs, be decisive, focus on
the most vital changes first and continue
from there. Any process, or policy, resulting from the emergency will inevitably be
open to repeated revisions and will require
flexibility by both leaders and staff. These
revisions will stem from new research and
continued education by the experts and will
benefit all involved. It is also important to
reach out to peer groups for support, ideas,
and guidance on how they are managing.
Once you have gathered your information,
you need to share it with your team. When
communicating with staff, it is important
to be open and honest and share as much
information as possible, explaining the
" why " along with the " who, what, when,
and where. " This communication should
be frequent to ensure understanding and
compliance with new processes and policies
and should be based on facts, rather than
opinion. Focusing on the facts will help to
eliminate the emotion behind the situation
and give you a stable and secure platform
to discuss vital information. Consider using
email, or other electronic communication,
to allow employees to read it at their leisure
and ensure consistency. Review information
before it is sent out to ensure its accuracy.

Be clear and concise to avoid confusion and
discrepancies. Anticipate questions and try
to cover these items in your communication.
This will allow you to be proactive rather than
reactive. Humility is key as you navigate an
ever-changing landscape, knowing that each
day may bring a new challenge. What was
fact yesterday may no longer be the correct
choice for today. There are no mistakes, just
simply adjustments to new facts.
Adapt
As the crisis lingers on, it is necessary that
we adapt to the new normal and take on
new roles. Leaders should be available for
questions from staff and be empathetic to
their concerns and fears. Come out of your
office and be visible. Let them know you are
human and understand how they feel. Maintain a calm and collected demeanor to lessen
their worries. Listen and show compassion
for their feelings. If the emergency is on a
large scale and affects the lives of your staff
outside the office, understand that they will
be looking to supplement for those social
losses at work. Find creative ways to connect
with staff on a personal level and bring them
together as a team. Think outside the box
and be open to change.
Long-lasting issues can permanently
change the way a practice operates. Adjust
your communication, and the path of the
business, to the needs of your staff while
keeping in line with necessary regulations.
Develop short- and long-term goals for
navigating through the disaster. Advocate
for your employees and patients by tapping
into any additional resources that may be
available. Difficult decisions might need to
be made, like changing schedules, restructuring positions or departments, making
pay cuts, restructuring the physical set-up
of the workplace, or issuing layoffs. It is
important to be mindful of the long-lasting
impacts of those decisions. As the old saying
goes, " measure twice, cut once. " Gather as
much data as you can and take your time
with these types of decisions, preferably
only doing them once to prevent the loss
of morale in your team. Our employees are
our most valuable asset and deserve to be
treated as such.

LANCASTER

15

PHYSICIAN

Overcome
As the crisis concludes, your practice
may go back to normal operations or
might need to maintain the changes that
came as a result. These changes may even
be a positive addition to the company,
creating new pathways for success forged
from overcoming the hardship. Overall,
leaders should learn from this experience
and form a better understanding of how to
respond in times of duress. This may include
revising existing emergency preparedness
plans or creating new ones, training staff
to cover other positions and departments,
reevaluating positions and schedules to have
multiple options to choose from and adjust
technology to accommodate all possible
circumstances. We should be prepared to
keep the mission and vision of the company
in line while simply adjusting the path to
reach our goals. The lessons learned will
help us become better at our jobs, better at
thinking outside the box, better at leading
with compassion and empathy, and better at
communicating. There will always be a next
time, preferably never again to the extent of
what we faced in 2020, but something that
will require you to lead your team through a
challenge with the need to improvise, adapt,
and overcome.
Cox, Jessica. " Improvise, Adapt, and Overcome: Life
Lessons We Can Learn from the Marines. " 	
www.jessicacox.com. Possible Thinking, January 26,
2018. December 7, 2020. .


http://www.jessicacox.com https://www.jessicacox

Lancaster Physician Winter 2021

Table of Contents for the Digital Edition of Lancaster Physician Winter 2021

Lancaster Physician Winter 2021 - 1
Lancaster Physician Winter 2021 - 2
Lancaster Physician Winter 2021 - 3
Lancaster Physician Winter 2021 - 4
Lancaster Physician Winter 2021 - 5
Lancaster Physician Winter 2021 - 6
Lancaster Physician Winter 2021 - 7
Lancaster Physician Winter 2021 - 8
Lancaster Physician Winter 2021 - 9
Lancaster Physician Winter 2021 - 10
Lancaster Physician Winter 2021 - 11
Lancaster Physician Winter 2021 - 12
Lancaster Physician Winter 2021 - 13
Lancaster Physician Winter 2021 - 14
Lancaster Physician Winter 2021 - 15
Lancaster Physician Winter 2021 - 16
Lancaster Physician Winter 2021 - 17
Lancaster Physician Winter 2021 - 18
Lancaster Physician Winter 2021 - 19
Lancaster Physician Winter 2021 - 20
Lancaster Physician Winter 2021 - 21
Lancaster Physician Winter 2021 - 22
Lancaster Physician Winter 2021 - 23
Lancaster Physician Winter 2021 - 24
Lancaster Physician Winter 2021 - 25
Lancaster Physician Winter 2021 - 26
Lancaster Physician Winter 2021 - 27
Lancaster Physician Winter 2021 - 28
Lancaster Physician Winter 2021 - 29
Lancaster Physician Winter 2021 - 30
Lancaster Physician Winter 2021 - 31
Lancaster Physician Winter 2021 - 32
Lancaster Physician Winter 2021 - 33
Lancaster Physician Winter 2021 - 34
Lancaster Physician Winter 2021 - 35
Lancaster Physician Winter 2021 - 36
Lancaster Physician Winter 2021 - 37
Lancaster Physician Winter 2021 - 38
Lancaster Physician Winter 2021 - 39
Lancaster Physician Winter 2021 - 40
Lancaster Physician Winter 2021 - 41
Lancaster Physician Winter 2021 - 42
Lancaster Physician Winter 2021 - 43
Lancaster Physician Winter 2021 - 44
Lancaster Physician Winter 2021 - 45
Lancaster Physician Winter 2021 - 46
Lancaster Physician Winter 2021 - 47
Lancaster Physician Winter 2021 - 48
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter21
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LancasterPhysicianSummer2020
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter20
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall19
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer19
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring2019
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter2019
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPFall2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSummer2018
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPWinter18
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Fall2017
https://www.nxtbook.com/hoffmann/Lancaster_Physician/Summer2017
https://www.nxtbook.com/hoffmann/Lancaster_Physician/LPSpring17
https://www.nxtbookmedia.com