PVMA Keystone Veterinarian Fall 2020 - 14

LISTENING: AN IMPORTANT CONCEPT TO
BUILDING LIFE-LONG RELATIONSHIPS
continued from page 13
doctors need to do certain testing to figure out what's wrong;
that they don't have a crystal ball that just gives them the
answer. At that moment, they may channel their own resources
and call a friend or family member for assistance.
Taking the time to listen to pet parents isn't always easy or
feasible. Sometimes the staff doesn't always have the
answer, especially when the pet parent's question begins with,
"What would you do?"

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I've encountered that question mostly when it comes to endof-life discussions. I had a parent call and ask for me specifically
one time because she wanted to know what I would do if her 7
year old boxer was my pet. She already knew what she wanted
to do, but just needed a sounding board-needed someone to
tell her that what she was doing was the best outcome for her
pet; that we value quality of life over quantity of life.
Unfortunately, no veterinary practice is immune to a
breakdown in communication-even the well-oiled ones.
But if we take the time to listen to our clients and invest in
our relationships with them, we can potentially create lifelong meaningful relationships that are based on compassion,
understanding and trust.

Compassionate Emergency Care and Specialty Referrals

PET EMERGENCY

TREATMENT AND SPECIALTIES

SPECIALTY
MEDICINE

CARDIOLOGY
DERMATOLOGY
INTERNAL MEDICINE
ONCOLOGY
OPHTHALMOLOGY
RADIOLOGY
SURGERY

EMERGENCY HOSPITAL HOURS: 24/7, 365 days a year

14 | Keystone Veterinarian

930 North Queen Street Lancaster, PA 17603
(717) 295-7387 * lancasterpetemergency.com

http://www.alliedvc.com http://www.lancasterpetemergency.com

PVMA Keystone Veterinarian Fall 2020

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