PVMA Keystone Veterinarian Spring 2020 - 16

Q&A SUMMARY OF PVMA'S VIRTUAL TOWN HALL
employees from the public exposure to COVID-19, etc.), will I
be precluded from government support (small business lowinterest loans, individual unemployment, etc.)? Could we face
disciplinary actions?
Dr. Brightbill and PVMA will investigate any repercussions for
veterinary practices shutting down during this period. We will
communicate what we find through PaVMA.org. From the
perspective of the state board, based on precedent, if a practice
closes, they are responsible to clearly communicate alternative
emergency care. Practices should coordinate with a local
emergency hospital or another general practice that is open for
emergency care. Contact information for the emergency care
provider should be provided on your voice mail message and
website.

continued from page 15

directly to the client.
5.	 It is suggested rather than checking clients out in the
reception area after their appointment, provide their
invoice to them in the exam room or at their vehicle.
There they can provide their method of payment and
they can stay in the exam room or vehicle while you
go complete the payment. This eliminates the need to
spend time in the reception area. If clients are in their
vehicle during the appointments or have arrived to pick
up food/prescriptions, the same concept can apply for
the staff member to review the invoice with them there
and take payment back inside to complete. Additionally,
less contact can also be accomplished by taking payments
over the phone from their vehicle.

Under what circumstances would it be deemed necessary to
close general practices (and have only ER hospitals available)?
General practices that do not provide non-elective care should
close, according to the Governor's order. A general practice that
provides emergency care can stay open for that purpose. All
elective services should be canceled.

The AVMA website states that veterinary staff should wear
PPE when meeting clients at their car for curbside veterinary
visits. What is the appropriate PPE for this interaction?
At a minimum, use gloves, and a mask. Limit physical contact
with the client. Consider having the client pay by phone (credit
card) rather than handling cash or a physical credit card.

Are pet crematories "life-sustaining" businesses?
Yes. Proper burial or cremation of pets contributes to public
health. Pet crematories should use proper procedures and
hygiene when receiving and handling the deceased animal.

In the event of a COVID-19 positive person in our hospital and
subsequent shutdown, what exactly are the disinfection and
quarantine protocols we should follow before considering
re-opening for business?
You can find environmental cleaning recommendations here:
bit.ly/2XeAyMk. Essentially, diluted bleach solutions, alcohol
solutions with at least 70% alcohol, and most EPA-registered
household disinfectants are effective. If possible, wait 24 hours
to begin cleaning and disinfecting, but no matter what, cleaning
staff should wear gloves and gowns.

PRACTICING DURING THE COVID-19 PANDEMIC
How can veterinary practices maintain governmental
recommendations for social distancing and still see clients?
PVMA offers the following suggestions for social distancing while
seeing clients in your practice:
1.	 Ask the client to call the office on their cell phone when
they arrive and have a technician go to the car to retrieve
the animal. The client should remain in their car, or if
they do stand outside, maintain 6-8 feet of distance
between other people. They should be available by
phone to discuss care during the exam. A technician can
return the animal to the car upon completion of the
exam.
2.	 If clients do enter the practice, escort them to a private
exam room immediately. Do not keep clients in a waiting
room. Consider asking for the client's cell phone number
before they arrive and send a text when you are ready for
them to enter.
3.	 If a client has traveled outside the United States in March,
came in direct contact with a person with confirmed
COVID-19, or has tested positive themselves, they should
send their animal to your practice with a trusted agent
and be available by phone during the exam.
4.	 Prescriptions and pet food purchases should also be
conducted through car-side delivery service or shipped
16 | Keystone Veterinarian

What happens if an employee in your specialty emergency
practice tests positive for the virus? Will the state shut the
entire hospital down?
Veterinary hospitals are essential services, and it's not in
anyone's interest to shut hospitals down. For now, if the
Department of Health is notified of someone who tests positive,
they contact the submitting healthcare provider, the local
health department or the PA DOH Bureau of Community Health
Systems (BCHS) then reaches out to the COVID-19 positive
person and places them on a verbal isolation order. They work
with the diagnosed person to identify and contact the people
with whom they had close contact since becoming symptomatic
and communicate to those contacts that they should selfmonitor for symptoms. If those contacts get symptoms, they
should call their local health department or BCHS.

BOARD OF VETERINARY MEDICINE UPDATES
With many continuing ed conferences being canceled, will
we be allowed to get more than 25% of our CE online? If not,
what happens to vets that don't have their 30 hours of CE
completed by November?


http://www.PaVMA.org http://www.bit.ly/2XeAyMk

PVMA Keystone Veterinarian Spring 2020

Table of Contents for the Digital Edition of PVMA Keystone Veterinarian Spring 2020

PVMA Keystone Veterinarian Spring 2020 - 1
PVMA Keystone Veterinarian Spring 2020 - 2
PVMA Keystone Veterinarian Spring 2020 - 3
PVMA Keystone Veterinarian Spring 2020 - 4
PVMA Keystone Veterinarian Spring 2020 - 5
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