PVMA Keystone Veterinarian Spring 2020 - 24

Practice Pearls

The Benefit
of Outsourcing
Human Resources
By Sam Boore
Founder & CEO of Focus HRO

If you're like most veterinary practices,
you're both living and working in a
fast-pasted environment where there
isn't much time for the small details,
if any. You deal with busy schedules,
emergency situations, your staff, their
schedules, your home life, and more.
In many cases you may not even get to
your inbox to check your business and personal emails until late
into the evening. Unfortunately, there are likely things that still
must be done before the new day begins, so you work into the
night to make sure items are completed to ensure your practice
runs smoothly. Does this sound like you? How long can you
continue to operate this way successfully?
A busy office is a great problem to have, but if you don't have
the time to manage important HR items in-house, then consider
the option of outsourcing through a third party partnership to
remove this headache, especially if you can't keep up with the
demand and changing laws. This arrangement allows the owner
to maintain ownership and provides the flexibility to review
and offer insurances and benefits that are most relevant and
important to the group. Those practices with business/practice
managers can still take advantage of expert assistance from
the outsourcing firm, while managing the expectations of the
culture and benefits for the practice.

24 | Keystone Veterinarian

A day in the life of the HRO client:
The HRO model is designed for the owner that wants to
remain the owner. It is a service that removes much of the
administrative burden and time involved so that owners can be
more present and invested in their company, their employees,
their culture, and their clients.
The benefits to using an HRO firm can be best explained through
the lifecycle of an employee. Consider the following, and put
yourself in the shoes of the owner or person that would need to
manage this entire process:
Recruiting - Through growth and turnover, you will always
need the right people for your team. A qualified HRO will have
recruiting service and tools to help you get the word out, file
through your pile of resumes and applicants, and only send you
those that meet your qualifications. In this one simple step,
you are free from reading and discarding resumes during your
"home time" that are not a good fit for your team. Spend more
time with your family doing things you want to do - let the HRO
do this legwork for you.
Onboarding - don't you worry about a thing and let your HRO
handle this. The I9, the new W4, reviewing the employee
handbook, your tobacco policy, drug policy, every other policy,
benefits explanations, waiting periods, elections, questions -
it's a lot! Through a partnership with an HRO, you would never
PVMA Keystone Veterinarian Spring 2020

Table of Contents for the Digital Edition of PVMA Keystone Veterinarian Spring 2020
