At Home in Berks - June 2017 - 32

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FEATURES

A Business Culture That
Works, When You Work It
Contributed by Barry Schlouch,
Schlouch Incorporated

O

ver the last 33 years, our company has grown from
its modest start in the basement of my home in 1983
to employing 250 talented and dedicated employees
today. During that time, we were ranked as the Number 1 Best
Place to Work in Pennsylvania for large companies during
the Governor Tom Ridge administration, an accomplishment
we are all very proud of. During this journey, we grew both
in numbers and in developing a culture that recognizes the
importance of the employee as an individual with goals, obligations, and dreams; an employee who earns the support and
respect of the company he or she serves and is treated with respect by our company. We refer to this as our C-T-H business
model. Let me share it with you.

C = Care

First and foremost, employees want and need to know that
the company genuinely cares about them. We manifest this at
Schlouch with the many programs for self-improvement we
make available to them and with the care we take to make certain they are safe on the job and are able to return home every
night unharmed. As leader of the company, I personally visit
the job sites, connect with our employees and know and understand their dreams, goals and needs."Unlocking potential
occurs when employees inventory their skill-sets. The sum of
their skills will equal the sum of their service to the company
and thus, their value becomes evident. As they build skills,
their careers will advance."
"Freedom is not given, it is earned here. The way it is earned is
by the quality of the job that you do. Thus, allowing management to cultivate your roots deeper within the company." Jason,
Pipe Crew Coordinator
32

AT HOME IN BERKs June 2017

"What keeps me here - the culture, quality reputation, safety is
always first, fast pace, challenging environment, and working
with an amazing team." Theron, Logistics Coordinator

T = Trust

Second, once employees know that you care about them, they
need to be able to trust you. It is important that they can count
on you having their back when they make a mistake. We have
always encouraged our employees to think and make decisions
on the job. We have confidence that the training we provide
prepares them to make the right decisions. They know that if
they do make a mistake, the company is there to correct the
situation and help them improve. "There is no better way to
build trust than to send employees home safely every day."

"What I enjoy about our culture - Having the responsibility
of what you are in charge of, taking pride in the decisions
you make and helping others become successful in their role.
Getting acknowledged for your hard work, advancement and
service. One team, one goal-success."

H = Help

Finally, once our employees know that we care and that they
can trust us, we do our best to help them succeed. We provide
job opportunities for our employees to grow with excellent
benefits packages for them and their families. We provide
training that will help them advance their careers with the
company. "You must promote growth within - and have a
deep understanding of that. We're in business to improve
people's lives, starting with our employees. Schlouch's very
first employee Steve is still with us because his life - and



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