Delaware County Medical Society Summer 2017 - 23

JILL'S TIMELESS TIDBITS

MEDICAL PRACTICE
MANAGEMENT

Jill's Timeless Tidbits

Creative ways to foster comaraderie and teambuilding
with your office staff or family and friends.
As a manager I enjoy finding new ways to boost morale,
create a positive focus, and strengthen my office team.
I like to incorporate celebrations around traditional
holidays, unofficial holidays, different genre of games, and
community service projects. Not only do I receive positive
results when using unconventional ways to achieve this
goal within my own staff but I have found it successful in
creating memorable outcomes with family (immediate and
extended); with friends; when coaching youth sports; also
with colleagues and the professional organizations to which
I belong. Here is something to think about for your office:
Love what you do; it's your love for health care and the
enthusiasm you bring with it, that attracts so many new
patients to your office. Encourage each staff member to daily
do random acts of kindness. Everyone ends up benefitting;
the giver and the receiver as well as any observers. Do you
ever look back and reflect on memorable moments? Do
you share some of these moments with your entire staff ?
You can even make it a formal event in your office: Have
your staff strive to go above and beyond with random acts
of kindness to patients AND fellow staff members.

Jill Venskytis, CMM, HITCM-PP
Practice Administrator
Drexel Hill Pediatric Associates
DCMS Board Member
President of the Delco PAHCOM Chapter
Record and post the acts by either having other
staff observe and report or consider asking your
staff to toot their own horn and share their deeds
including outcome experience from it.
Want to do something today? You could start with asking
your providers and staff to write down a memorable
patient moment or patient quote, and then post them in
your staff area for all to see. I did this and when staff
and physicians congregated around the display I would
hear laughter, ahhs and comments like, "Oh, I remember
that day" or "I love that patient" and "priceless."
Here are two of the memorable moment comments:
Memorable Patient Interaction from nurse:
I asked a little boy why he was here and he
said, "I have an ear confection."
Memorable Patient Interaction from front desk staff:
A little girl asked me to go back to the room with
her because she was afraid of getting a shot.
If you formalize these acts of kindness and memorable
moments to get your staff rolling you can always
revolve them around a fun holiday. For example, here
are a few I got from www.holidayinsights.com.
August 6 is Friendship Day
August 7 is International Forgiveness Day
September 13 is Positive Thinking Day
September 28 is National Good Neighbor Day

www.delcomedsoc.org

DELAWARE COUNTY MEDICINE & HEALTH

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http://www.holidayinsights.com http://www.delcomedsoc.org

Table of Contents for the Digital Edition of Delaware County Medical Society Summer 2017

Delaware County Medical Society Summer 2017 - 1
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