Delaware County Medical Society Summer 2017 - 4

FEATURE

"Doctor" means
teacher, from the
Latin docere, to teach.

Using Teach-Back
Improving communication between healthcare
professionals and patients
By Mary Powell, PhD, CRNP,
Salvatore Lofaro, MD, & Patricia Rossley
This article is the first in a series regarding Health Literacy
from the Delco Health Literacy Coalition.

Not too long ago I was caring for a gentleman in
his early seventies who had angina. I taught him
about using nitroglycerin and he understood he was
to use one nitro pill every five minutes for his chest
pain and if he didn't get relief, he should go the
Emergency Department. I did a good job teaching
him or so I thought. This gentleman was also the
caregiver for his 5-year-old granddaughter. One
day she came home from school and said Grandpa,
"my chest hurts" (she had fallen off the monkey bars
during recess that day)-you guessed it-he did exactly what I told him and gave her the nitro every 5
minutes for 'chest pain'. Of course it didn't help and
together they showed up in the ED.

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DELAWARE COUNTY MEDICINE & HEALTH

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hat went wrong? Perhaps a simple inter-active
technique to improve communication where
clinicians ask patients to say back in their
own words the information they have just
heard-teach-back-may have prevented this medical error.
Teach-back is one of the tools in the Health Literacy Toolkit
developed by The Agency for Healthcare Research and
Quality. Health literacy is best understood as the ability to
find, process, and understand health care information so you
can make appropriate health care decisions. Health literacy
has been identified as a national priority to improve the
nation's health along with improving selfmanagement and clinical coordination.
We all benefit from receiving clear,
easy to understand information and
that is particularly true regarding
health care education. Doctor or
nurse speak is truly a foreign

summer 2017



Table of Contents for the Digital Edition of Delaware County Medical Society Summer 2017

Delaware County Medical Society Summer 2017 - 1
Delaware County Medical Society Summer 2017 - 2
Delaware County Medical Society Summer 2017 - 3
Delaware County Medical Society Summer 2017 - 4
Delaware County Medical Society Summer 2017 - 5
Delaware County Medical Society Summer 2017 - 6
Delaware County Medical Society Summer 2017 - 7
Delaware County Medical Society Summer 2017 - 8
Delaware County Medical Society Summer 2017 - 9
Delaware County Medical Society Summer 2017 - 10
Delaware County Medical Society Summer 2017 - 11
Delaware County Medical Society Summer 2017 - 12
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Delaware County Medical Society Summer 2017 - 14
Delaware County Medical Society Summer 2017 - 15
Delaware County Medical Society Summer 2017 - 16
Delaware County Medical Society Summer 2017 - 17
Delaware County Medical Society Summer 2017 - 18
Delaware County Medical Society Summer 2017 - 19
Delaware County Medical Society Summer 2017 - 20
Delaware County Medical Society Summer 2017 - 21
Delaware County Medical Society Summer 2017 - 22
Delaware County Medical Society Summer 2017 - 23
Delaware County Medical Society Summer 2017 - 24
https://www.nxtbook.com/hoffmann/delcomed/DelawareMedicalSocietySpring2020
https://www.nxtbook.com/hoffmann/delcomed/DelawareMedicalSocietyFall2019
https://www.nxtbook.com/hoffmann/delcomed/LivingwithLossfromAddiction
https://www.nxtbook.com/hoffmann/delcomed/DelcoMedicalSocietySummer2019
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietySpring2019
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietyWinter2019
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietyFall2018
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietySummer2018
https://www.nxtbook.com/hoffmann/delcomed/DelcoMedicalSocietySpring2018
https://www.nxtbook.com/hoffmann/delcomed/DelcoMedicalSociety
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietyWinter2017
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietyFall2017
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSocietySpring2017A
https://www.nxtbook.com/hoffmann/delcomed/DelawareCountyMedicalSociety
https://www.nxtbookmedia.com