InTents June/July 2019 - 44

HOW TO AVOID
EMPLOYEE BURNOUT

T

he nature of seasonal work means long
days, many of which are spent in heat and
humidity. Avoid worker burnout with one or more
of these suggestions:
* Offer bonuses to employees for working outside
of your main business hours or at the end of
the season.
* Buy meals for employees.
* Provide plenty of water and Gatorade.
* Host a party or cookout for employees and
their families. For a more formal event, cater
a holiday celebration.

always to have fewer events per week
with higher gross margin per event.
"You have to limit your events to
your capabilities," he continues. "I see
so many companies that can't say no,
and we say no to a lot of events."
Above all, good communication
with customers is critical to managing
the busy season. "We slow down and
double-check our work to avoid errors,"
says Darcy Van Gorp, president of
ABC Rentals in Sioux Falls, S.D. "We
engage with our customers when
making deliveries and doing setups
and make sure they are completely
satisfied before we leave the site."

SHOW YOU CARE

Golf events across Canada account for some of
the busiest weeks for Premier Event Tent Rentals.
Here, a 30-by-45-foot clearspan tent is installed
over custom deck boarding at the RBC Canadian
Open. Photo courtesy of Golf Canada.

44 intents

june-july 2019

A reliable labor force is critical to a
successful busy season. Marianne's
Rentals prefers year-round employees,
but the company does have positions
to fill before the busy season hits. The
company has found quality workers
through hiring events and has offered
employees a $100 bonus for referring
anyone who stays on for six months.
When another company suggested
to Cesar several years ago that he hire
a human resources manager for Blue
Peak, he balked because he didn't have
the salary in his budget. But he did it
anyway, and he has never questioned
his decision, he says. Although the HR
manager handles many administrative
tasks, "their sole responsibility before
our busy season is to recruit, recruit,
recruit," he says. "We have 125 seasonal
workers come and go throughout the
year, and keeping tabs on all those
people and the paperwork associated
with it is no small task."
Given the stress that the busy season
can induce, tent rental company owners,
managers and crew chiefs should be
aware of the signs of employee burnout.
"It's important to recognize what
they are going through and that you
appreciate the hard work," says Mike



InTents June/July 2019

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