Marine Fabricator July/August 2022 - 41

and location. We saw the benefi ts
immediately through a better customer
experience and greater employee
awareness of the project pipeline.
Although the Salesforce CRM
tool did involve some customization,
which was all done in-house, the
integration has been a success. Our
future integration plans are to link the
CRM tool to the current accounting
software and company website customer
intake form, automating even more
of the day-to-day administration.
Communication challenges
Employee communication is the
cornerstone of a company's success
and once we moved to our new
location, the communication challenges
were immediately evident. We are
now spread out over three fl oors:
the customer showroom, carpentry
department and upholstery department
are on the fi rst fl oor; cutting, large
project sewing, embroidery, specialty
machines and our break room are on
the second fl oor; and our primary
sewing area is on the third fl oor.
Initially, there were too many trips up
and down the stairs for basic questions,
employees weren't helping each other
due to physical location constraints,
and there was a lack of skills knowledge
and mentoring happening. So, our team
came up with some easy solutions:
* " Alexa, how do I pattern a boat
cover? " I purchased video-enabled
Amazon Echo Show devices
and spread them out across the
shop. Employees can now easily
communicate with each other
through video calls, saving valuable
time. While off-site at boatyards
and harbors, installers can even
use their phones to video chat
with the shop to see installation
processes live and get answers to
any fi tting questions. The devices
connect to the shop's Wi-Fi and
One solution to communication challenges across the three-fl oor shop are videoenabled
Amazon Echo Show devices. Employees can easily communicate with each
other while at the shop and also off-site at boatyards and harbors.
Transporting completed projects from
Finding a way to vent fumes around the
the third fl oor sewing room to the customer's
boat is made easier using a freight elevator
and laundry and hotel valet carts.
shop was challenging. A mobile industrial air
cleaner has the compacity to cycle all the
air in a 2,000-square-foot room in fi ve minutes.
The customer showroom, carpentry department and upholstery department (shown
here) are on the fi rst fl oor. Cutting, large project sewing, embroidery, specialty machines
and break room are on the second fl oor, and the primary sewing area is on the third fl oor.
marinefabricatormag.com | 41
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Marine Fabricator July/August 2022

Table of Contents for the Digital Edition of Marine Fabricator July/August 2022

Marine Fabricator July/August 2022 - Cover1
Marine Fabricator July/August 2022 - Cover2
Marine Fabricator July/August 2022 - 1
Marine Fabricator July/August 2022 - 2
Marine Fabricator July/August 2022 - 3
Marine Fabricator July/August 2022 - 4
Marine Fabricator July/August 2022 - 5
Marine Fabricator July/August 2022 - 6
Marine Fabricator July/August 2022 - 7
Marine Fabricator July/August 2022 - 8
Marine Fabricator July/August 2022 - 9
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Marine Fabricator July/August 2022 - 12
Marine Fabricator July/August 2022 - 13
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Marine Fabricator July/August 2022 - 15
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Marine Fabricator July/August 2022 - 17
Marine Fabricator July/August 2022 - 18
Marine Fabricator July/August 2022 - 19
Marine Fabricator July/August 2022 - 20
Marine Fabricator July/August 2022 - 21
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Marine Fabricator July/August 2022 - 25
Marine Fabricator July/August 2022 - 26
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Marine Fabricator July/August 2022 - 29
Marine Fabricator July/August 2022 - 30
Marine Fabricator July/August 2022 - 31
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Marine Fabricator July/August 2022 - 35
Marine Fabricator July/August 2022 - 36
Marine Fabricator July/August 2022 - 37
Marine Fabricator July/August 2022 - 38
Marine Fabricator July/August 2022 - 39
Marine Fabricator July/August 2022 - 40
Marine Fabricator July/August 2022 - 41
Marine Fabricator July/August 2022 - 42
Marine Fabricator July/August 2022 - 43
Marine Fabricator July/August 2022 - 44
Marine Fabricator July/August 2022 - 45
Marine Fabricator July/August 2022 - 46
Marine Fabricator July/August 2022 - 47
Marine Fabricator July/August 2022 - 48
Marine Fabricator July/August 2022 - Cover3
Marine Fabricator July/August 2022 - Cover4
Marine Fabricator July/August 2022 - Expo Brochure 1
Marine Fabricator July/August 2022 - Expo Brochure 2
Marine Fabricator July/August 2022 - Expo Brochure 3
Marine Fabricator July/August 2022 - Expo Brochure 4
Marine Fabricator July/August 2022 - Expo Brochure 5
Marine Fabricator July/August 2022 - Expo Brochure 6
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