Specialty Fabrics Review August 2022 - 24

[ PERSPECTIVE ]
From the very beginning, he
wanted to make sure employees fully
understood the process of installing the
structures and was intent on training
them to do it in a professional way.
" For everybody who is hired, we
give them a small introduction to
tensile structures, " Pérez says. " It takes
them about two months to understand
the process. We stay close to them as
they learn the process. "
In the first year of Technotense
opening its doors for business, the
company sent out about 100 business
proposals and won 10 projects.
In contrast, between January and
March this year, the company has
submitted about 40 proposals and
has already gotten seven jobs.
Pérez says satisfied customers have
been a big contributor to the success
of Technotense.
One way the company focuses on
PROJECT SNAPSHOT
Oxígeno Mall, Heredia, Costa Rica
Talk about taking it to the finish line. A project at the Oxígeno Mall in Heredia,
Costa Rica, was one that Cesar Pérez will never forget.
Technotense, the company he founded, used EFTE, an air-filled and tension
skinned architectural membrane, for the project that was about 45 meters in
diameter and that was designed to cover a food court and other recreational
features of the mall.
" The challenge was that it was fabricated in Germany, " Perez says. " They
sent it out by plane, but we needed to install it in a very short window of time. "
It was the rainy season and the company's challenge was to install it during
a time when a heavy rain was not expected. On the designated day, the crew
started installation at 5 a.m. and finished at 7:30 p.m., just before the skies
opened and rain hit.
" It was dangerous because if it was a heavy rain and if it penetrated the
membrane, it could make it collapse until the pressure inside the cushion
takes the water out, " he says.
Pérez says he recently revisited the project and found that it was still
looking and functioning as well as the day it was installed.
" I am super proud of this project, " he says. " When I saw it, I wanted
to cry because I can see how beautiful it looks after four years. "
24 SPECIALTY FABRICS REVIEW / August 2022
improving quality and professionalism
is by keeping clients well informed of
the progress of their projects.
" We send clients regular updates
on how the project is going, " he says.
" I like to give the clients the real deal.
I don't like to hide anything. I like
that they can check the progress of
the project any step of the way. "
He also doesn't want clients to be
shocked when they receive a bill.
" There are no surprises or extra
costs, " he says. " We like to be totally
clear with clients about the process
and objectives. "
Quality control
Early on in his business, Pérez decided
the company should take charge of
as many of the processes involved
in creating, building and installing a
structure as it could.
About six months after the company
started, it hired four employees who
focused on welding membranes.

Specialty Fabrics Review August 2022

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