Chapitre PRODUCTION QUALITY MANAGEMENT 4 Total quality management (TQM) is the continual process of improving the manufacturing of goods and streamlining the supply chain by detecting and correcting errors. It also includes training and improving customers' experience. Its aims at involving all parties in the production process to enhance the overall quality of the final product or service. Once started TQM is an ongoing and continuous process which is focused on customers' satisfaction. A video on total quality management: https://www.youtube.com/watch?v=YKwcxjUnots&list=PLAT40Ilaw_oZsZRrNx5YuBm73 hiGz6gfO&index = 1 TQM resulted from the work of William Edwards Deming (1900-1993), a management consultant who worked in Japan after World War II (WWII) with the Japanese industry leaders. He significantly contributed to Japan's reputation for innovative and high- quality products. TQM was developed in the late 1980s and 1990s before being overshadowed by ISO 9000, lean manufacturing, and Six Sigma. The ISO 9000 family of standards were originally published in 1987 by the ISO and have been revised in 2000, 2008 and 2015. An organization can be certified ISO 9001; it is a lengthy process that takes over a year, requires substantial documentation and must be renewed. Lean management emerged in the late 1980s and can be summarized as " a way to do more and more with less and less " , less human effort, less equipment, less time, and less space. The method is derived from Toyota's operations started in the 1930s and is also known as the " Toyota way " . Continuous and incremental improvements are made on the products and redundant activities are eliminated. It can be said that Toyota is a case in point in terms of lean management. A video on lean manufacturing at Toyota's: https://www.youtube.com/watch?v=6vmdVR9dzPM 299https://www.youtube.com/watch?v=YKwcxjUnots&list=PLAT40Ilaw_oZsZRrNx5YuBm73 https://www.youtube.com/watch?v=6vmdVR9dzPM