Marker Technical Manual 2021/2022 - 108

15.1 - 15.2 MAINTENANCE - WARRANTY
15.1
MAINTENANCE:
To help ensure proper function, MARKER ski bindings should be kept
clean and free of dirt, rust or other contaminates. To clean, wipe all
exposed surfaces with a moist or dry cloth or use compressed air.
IMPORTANT !
Use a soft cloth, lukewarm water and mild detergent to
clean. Under no circumstances should you use plastic
cleaner, or caustic or aggressive cleaning agents and
substances to clean the product. This can permanently
damage the surfaces and materials. Do not use a lubricant
such as e.g. silicone on the toe or heel sole holders.
MARKER ski bindings should be cleaned in the event of visible soiling,
or at least once per season.
Store your skis with the binding closed in a frost-free and dry place.
Avoid exposure to excessive heat (e.g. when stored in an attic), and
storage near to acid-absorbing media (e.g. chimneys, car batteries) or
storage in garages.
15.2
WARRANTY:
MARKER's warranty is extended to the customer through the MARKER
authorized retailer. MARKER requests that warranty claims or inquiries
be processed by MARKER authorized retail ers on behalf of their customers.
In some instances, if a retail customer should contact MARKER
directly, MARKER will process the claim or inquiry. Defective product is
defined as that product, component or part thereof which, due to material
failure or defect in workmanship, no longer functions properly for
its intended use. Final decisions regarding any claimed product defect
will be made solely by a representative of MARKER.
RETAIL WARRANTY PERIOD
MARKER will, at its sole discretion, repair, replace or refund the purchase price of a
defective Retail binding for a period of three years from the date of purchase.
RENTAL / DEMO WARRANTY PERIOD
MARKER will, at its sole discretion, repair, replace or refund the purchase price of a
defective Rental / Demo binding for a period of one year from the start of service in a
rental operation.
WARRANTY EXCLUSIONs
Damage caused by improper handling, non - observance of the
instructions for use, non - qualified installation, improper adjustment,
insufficient maintenance and servicing, skiing accidents, abuse of
product or normal wear is not covered under warranty. All wearing
parts and cosmetics are exempt from warranty. MARKER will not be
liable for incidental or consequential damages of any nature unless
such limitation is expressly prohibited by law in the applicable jurisdiction.
All implied warranties are expressly disclaimed unless such disclaimer
is prohibited by law. In that event, the duration of any implied
warranties shall be concurrent with the period of express warranties
stated herein.
15.2 WARRANTY
WARRANTY RETURN PROCEDURES
The following warranty return procedures apply to MARKER Authorized Retailers in
the USA. Please contact MARKER distributors in other countries regarding warranty
return procedures.
All customers with MARKER binding warranty questions should be referred to the
nearest MARKER Authorized Retailer. The MARKER Authorized Retailer is to
observe the following procedures upon receipt of allegedly defective products.
1.
2.
The owner (customer) of an allegedly defective MARKER binding is to return
the merchandise to a MARKER Authorized Retailer.
The MARKER Authorized Retailer is to determine if the binding falls under
MARKER's warranty policy and is not excluded under MARKER's warranty
provisions.
If there are any questions as to the warranty status of such product, the MARKER
Authorized Retailer should contact MARKER for verification and special handling
instructions. In certain cases MARKER may be able to send a part to the retailer to
avoid a binding return.
There may be cases where it is determined that an entire set of bindings must be
replaced. When a complete set is replaced from retailer's stock, return all pieces to
MARKER for replacement. Credit cannot be taken or issued for replacement product.
3.
If a binding is broken but does not meet MARKER's warranty requirements,
the customer may qualify for MARKER's Extended Service Plan. Contact
MARKER for details. 1.800.453.3862
4.
MARKER Authorized Retailers should ship returned warranty product to the
address listed below.
USA ship to:
MARKER USA WARRANTY
425 Washington Street
Claremont, NH 03743
Note: Warranty claims for MARKER's Ski Partners:
Völkl: All warranty claims for MARKER / Völkl bindings must be sent to Völkl USA.
K2: All warranty claims for MARKER / K2 bindings must be sent to K2 USA.
Nordica: All warranty claims for MARKER / Nordica bindings must be sent to
Nordica USA.
Blizzard: All warranty claims for MARKER / Blizzard bindings must be sent to Blizzard
USA.
Kästle: All warranty claims for MARKER / Kästle bindings must be sent to Kästle
USA.
106
15.1 - 15.2 MAINTENACNE - WARRANTY

Marker Technical Manual 2021/2022

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