Track individual training participation
Provide a dedicated work station and
computer to allow access to online
training at the shop if technicians do
not have access to tablets or laptops
in their area. Locating a computer in
a break or lunch room is helpful. Be
careful about website access control.
Meet with technicians, service
advisors and other staff to outline
their training requirements/
expectations at the beginning
of each calendar year.
Reimburse technicians for ASE test
costs upon proof of certification
or certification renewal.
Send a more experienced technician
who can teach other technicians
a new process or technology.
Increase pay or pay a bonus to
those earning ASE certification(s).
Develop an internal mentoring
program where each month,
one technician in a shop
teaches a new process to other
technicians in the shop.
Display ASE certificates in
the lobby if so desired.
Pay for the training costs and the
technicians' time to travel to and
attend training. Some shops give
their technician extra vacation time
to offset the time spent in training.
Consider going to training with the
technician, service writer and service
manager so everyone understands
the new material/information.
Encourage training not directly
applicable to the job (i.e., soft skills);
an educated employee is a better
and more confident employee.
Measure and reward pre- and
post-training performance and
billing improvements, which
identifies how training impacts
the shop's bottom line.
Explore new technology such as
e-tablet inspection technology or
similar approaches to inspection
and customer presentation.
Role of Staff
The technician should:
Be required to participate in
training every year - a good rule
of thumb is 40 to 45 hours per
year per technician because it
is easy to track, but determining
needed training by category or
certification will also work as long
as the technician is accountable.
Be ASE certified.
The service advisor should:
Be required to participate in training
every year. This may include listening
to call recordings weekly as a
training and quality control tool.
Be ASE certified.
For the full best practices and more
information, visit www.autocare.org/
Table of Contents for the Digital Edition of Auto Care Insider Volume 102