The purpose of the survey was
to gain a better understanding
of members' opinions on 18 key
issues impacting their businesses.
sing
omplexity
vehicle
Increasing
emphasizes
complexity
vehicle
the
emphasizes
complexity
need for professional
the
emphasizes
need for technician's
professional
the need forexpertise
technician's
professionalexpertise
technician's expertise
3.50
3.50
3.50
3.50
3.50
3.50
3.50
In third place is "increasing vehicle
complexity emphasizes the need
for professional technician's
expertise," which has been a longstanding issue over the years and
has increased in importance by 6.6
percent during the past six years.
3.25
ECONOMIC HEALTH
The "general health of the
economy," ranked as the third
most important issue in 2015,
dropped to the fourth position in
2016. The Auto Care Association,
in conjunction with Northwood
University, produces a report
titled, Business Confidence
Index (BCI) and the Economic
Confidence Index (ECI). Results
of this joint Business Confidence
Index for July 2016 show that
aftermarket business leaders had
a more confident outlook on the
automotive aftermarket but not the
economy over the next 12 months
(see report on pages 26-27).
3.25
3.25
www.autocare.org
25
2015
2012
2015
2012
INCREASING VEHICLE
COMPLEXITY
EMPHASIZES THE NEED
FOR PROFESSIONAL
TECHNICIAN'S EXPERTISE
3.25
2014
2011
3.25
2016
2016
2016
2013
2014
2011
2013
2015
2012
3.25
3.25
CONSUMERS OPTING TO
MAINTAIN THEIR VEHICLES
AS OPPOSED TO BUYING
A NEW VEHICLE
This issue occupies the fifth and
final spot. This was the second
highest rated issue in 2011, but has
slipped to the fifth spot in the 2016
survey, dropping by 1.9 percent.
2015
3.50
2014
3.75
2016
2013
3.75
2014
2011
3.75
2013
3.75
2012
3.75
3.25
5
2011
3.75
2015
3.75
2014
3.75
2016
2013
4.00
2015
2012
4.00
2014
2011
4.00
2016
2013
4.00
2015
2012
4.00
2014
2011
4.00
2013
4.00
2012
4.25
2011
4.25
2015
4.25
2014
4.25
2016
2013
4
4.00
3
2015
2012
4.25
4.25
2014
2011
4.25
4.25
2016
2013
opting
Consumers
to maintain
opting
Consumers
their
to maintain
vehicles
optingtheir
as
to opposed
maintain
vehiclesto
their
asbuying
opposed
vehicles
a new
toasbuyin
vehi
opp
General health
General
of the health
economy
General
of theConsumers
economy
health of the
economy
ow
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Table of Contents for the Digital Edition of Auto Care Insider Volume 102