Auto Care Insider Volume 108 - 20
A HEAVY DUTY
HANDS-ON FOR HEAVY DUTY
"I want to see the association
become the preeminent membership
organization for the independent
heavy duty market channel," said
Sheila Andrews, director, heavy duty
programs. "Many of the organizations in
the heavy duty supply chain don't know
what an association is for, what the
benefits are, and how an association
can be as strong of a business partner
as your top customer. This organization
will be that for the supply chain."
Sheila joined the Auto Care
Association in 2012 in government
affairs, after spending five years at the
American Motorcyclist Association.
She was recently promoted to her
new role on Auto Care's community
engagement team, focused on giving
everyone the most valuable experience
with the association possible. In her
role, Sheila advocates on behalf of
the heavy duty market to ultimately
make the supply chain more efficient.
Working since she was 16,
Sheila says customer service
has always been her passion.
"I am driven by helping others.
That is why I have always chosen to
work in fields where customer service
is prioritized. I know our members
are companies, but the industry is
populated by people. The needs of the
supply chain are truly human needs."
AUTO CARE INSIDER |
Sheila hopes to see the heavy
duty channel continue to grow.
"The association has always
been working to benefit the heavy
duty market, but with the changing
landscape of the supply chain,
the technology of vehicles, the
competitive employment market
and other issues, this association
is the best venue for addressing
those things; and we're going to do
it with the help of our members."
She says the biggest reward of
her job is simple: "Helping a member
and then meeting them in person.
Whether at HDAW or another event,
putting a face to an email or voice
over the phone is the constant
reminder of why I do what I do."
When she's not working,
Sheila enjoys watching college
football and pro baseball, sport
shooting and spending time being
the favorite aunt of her family.
"Regardless of what your t-shirt,
mug, or picture frame says, I am
actually the 'World's Greatest Aunt.'
My brothers and best friend are
growing the population with the
smartest, cutest, most talented
kids the world has ever seen, but
I'm definitely not biased."
DIRECTOR, HEAVY DUTY PROGRAMS
PHONE: 301-654-6664, ext. 1047
WORDS TO LIVE BY:
"I get up, and nothin'
gets me down."
- "Jump," Van Halen
Table of Contents for the Digital Edition of Auto Care Insider Volume 108
Auto Care Insider Volume 108 - No label
Auto Care Insider Volume 108 - Cover1
Auto Care Insider Volume 108 - Cover2
Auto Care Insider Volume 108 - 1
Auto Care Insider Volume 108 - 2
Auto Care Insider Volume 108 - 3
Auto Care Insider Volume 108 - 4
Auto Care Insider Volume 108 - 5
Auto Care Insider Volume 108 - 6
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Auto Care Insider Volume 108 - 20
Auto Care Insider Volume 108 - Cover3
Auto Care Insider Volume 108 - Cover4