Auto Care Insider Volume 109 - 1

SECTIONS
AUTO CARE INSIDER

02 / PRESIDENT'S MESSAGE
PRESIDENT AND CEO

BILL HANVEY
bill.hanvey@autocare.org

A note from Bill Hanvey

03 / LETTERS TO THE EDITOR
Let us hear from you

PUBLISHER

STACEY MILLER
stacey.miller@autocare.org

04 / ASSOCIATION NEWS
Our new members

EDITOR

CAMILLE SHEEHAN
camille.sheehan@autocare.org

05 / THE NEXT DESTINATION

New Year, New Insider
As we start our 2018 engines, we're
giving Auto Care Insider a jumpstart. We're shifting
gears to expand the
magazine's inclusion
of more industry
perspectives and new
voices - including
yours. Look for our new
sections in Insider with this shift icon!

Members' perspectives
ART DIRECTOR

TOM HO
tom.ho@autocare.org
CONTRIBUTING EDITOR

JENNIFER ORTIZ

06 / TRENDING NOW
What's trending in our industry

10 / ACE AWARD

22

National PRONTO Association

13 / INTERNATIONAL FOCUS
Trade mission to Costa Rica

PHONE 301.654.6664
FAX 301.654.3299
EMAIL INFO@AUTOCARE.ORG
WEB WWW.AUTOCARE.ORG
TO SUBSCRIBE TO AUTO CARE INSIDER, CHANGE OF ADDRESS OR
OTHER CIRCULATION MATTERS, CALL AUTO CARE HEADQUARTERS.
MAIL EDITORIAL NEWS AND CORRESPONDENCE TO AUTO CARE INSIDER,
C/O AUTO CARE ASSOCIATION, 7101 WISCONSIN AVENUE, SUITE 1300
BETHESDA, MD 20814-3415.
(ISSN # 1526-4475) IS PUBLISHED BI-MONTHLY BY THE AUTO CARE
ASSOCIATION WITH EDITORIAL OFFICES AT 7101 WISCONSIN AVENUE,
SUITE 1300, BETHESDA, MD 20814-3415.
POSTMASTER: SEND ADDRESS CHANGES TO 7101 WISCONSIN AVENUE,
SUITE 1300,BETHESDA, MD 20814-3415.
© 2018 AUTO CARE ASSOCIATION. ALL RIGHTS RESERVED. THIS
MATERIAL MAY BE REPRINTED ONLY WITH THE EXPRESSED WRITTEN
PERMISSION OF AUTO CARE ASSOCIATION. PRINTING AND CHARGING
A FEE FOR REPRINTS OF SUCH ARTICLES ARE STRICTLY PROHIBITED.

14 / GLOBAL PERSPECTIVE
Right to Repair in South Africa

15 / GOVERNMENT AFFAIRS
Consumer warranty rights

18 / TOOLBOX
Marketing strategies for 2018

20 / MARKET INTELLIGENCE
Industry Indicators Report

22 / INDUSTRY NEWS
HDAW '18 highlights

24 / INDUSTRY NEWS

26 / IMPACT AWARD
Katina Wall

27 / AFTER(MARKET)
THOUGHTS

Top business challenges in 2018

28 / MEET-A-STAFFER
Tom Ho

Auto Care Woman of the Year

DID YOU KNOW?
U.S. registration of
hybrid vehicles
totaled 4.1 million
as of Jan. 1, 2017.
Source: Digital Auto Care Factbook 2018

The light passenger
vehicle parc is
forecasted to grow to
237 million vehicles by
2020, at an average
annual growth rate of
~11 percent from 2015.

Mexico is ranked the
11th largest VIO market
in the world with almost
30.3 million vehicles In
operation.
Source: 2017 Mexico Market Report

Source: 2017 China Market Report

GET THESE PUBLICATIONS AT WWW.AUTOCARE.ORG/MARKET-INTELLIGENCE.

AUTO CARE INSIDER  |  VOL. 109 

1

http://WWW.AUTOCARE.ORG https://www.autocare.org/factbook18/ http://www.autocare.org/CustomTemplates/PageBuilder/View/OneColumnViewNoTitle.aspx?pageid=2058&productId=21083743&gmssopc=1 http://www.autocare.org/CustomTemplates/PageBuilder/View/OneColumnViewNoTitle.aspx?pageid=2058&productId=21273510&gmssopc=1 http://WWW.AUTOCARE.ORG/MARKET-INTELLIGENCE

Table of Contents for the Digital Edition of Auto Care Insider Volume 109