HEAD OF THE
W I N N E R
HEAD OF THE
The Auto Care
of the Head of the
Class Award, has been
of the 2013 award to
learn more about each
and success with its
education and training
investment. This article
has information provided
by Mercedes Rodgers,
winners in the
category. For more info,
AUTO CARE INSIDER | VOL. 88
What training education initiatives did you find most helpful?
We utilize an extended on-boarding training program. New employees are matched up
with one of our tenured team members to share knowledge and expertise. This provides
a hands-on learning experience and leads to a long lasting mentor relationship.
What have you learned from implementing training
and professional growth objectives?
Our business and our customer's business are constantly changing. Therefore,
training must be a constant process so our team is always up to speed. Staying in
front of the market is the best way for our team to drive value for our customers.
Why do you think it's important to encourage education
and professional growth in your employees?
Our success is dependent on having employees that are experts in our business.
We invest in our team to insure growth of our business for the long term.
Table of Contents for the Digital Edition of Auto Care Insider Volume 88