Auto Care Insider Volume 91 - (Page 12)

MEMBER PROFILE CUSTOMER FIRST MARK FINESTONE SENIOR VICE PRESIDENT OF MERCHANDISING AND STORE DEVELOPMENT, CUSTOMER SATISFACTION YEARS IN THE INDUSTRY: 12 PHONE: 901-495-7846 EMAIL: WORDS TO LIVE BY: "Any job worth doing is worth doing right." - Dr. Stephen Finestone 12 AUTO CARE INSIDER | VOL. 91 AFTER receiving his Bachelor of Science degree in applied math and Business at Carnegie Melon University and a long career in department store retail merchandising, Mark Finestone began his career in the auto care industry at AutoZone in 2002. He now serves as its Senior Vice President of Merchandising and Store Development, Customer Satisfaction. "Each year, AutoZone opens about 150 stores in the U.S. alone," said Finestone. "The Merchandising and Store Development team's responsibilities include identifying parts and products to sell, where to source, pricing, promotion, presentation and identifying markets to open new stores in." AutoZone has been a proud Auto Care Association member for more than 30 years. "Being a part of the Auto Care Association is a great way to give back," said Finestone. "We help the driving public stay mobile by taking care of their vehicles, making sure the industry stays healthy. The Right to Repair initiative is a great example of how important it is for our entire industry to collaborate and work together for the betterment of the industry and public. At AutoZone, we strive for customer satisfaction, and being a part of the Auto Care Association gives us more opportunities to do that." Finestone is an active participant in the category management committee and is a member of the Auto Care Association's Executive Committee. "I work with the category management committee to improve and refine processes, increase efficiency for the supply chain, make sure we make fact-based decisions and create best practices for the betterment of the customer," said Finestone. "As an executive committee member of the association, it is important for me to contribute by being more involved in the strategic direction of the Auto Care Association." Finestone sees a bright future for the auto care industry as long as all of us stay focused on the customer. "The auto care industry must make sure it always focuses on the customer, whether it be DIY or DIFM. The customer's needs - parts, products, tools and information - come first," said Finestone. In his spare time, Finestone enjoys spending time with his wife of 25 years and two children. He loves skiing, running and biking. Finestone's long-term goals are to continue as an AutoZoner and contribute to the auto care industry. Connect with AutoZone on Facebook, Twitter and YouTube.

Table of Contents for the Digital Edition of Auto Care Insider Volume 91

President's Message
Association News: A Century of AEA
Best of the Best
Market Intelligence
Member Profile
Impact Awards
Market Intelligence
Association News: YANG 2015

Auto Care Insider Volume 91