Auto Care Insider Volume 92 - (Page 18)

HEAD OF THE CLASS HEAD OF THE CLASS AWARD W I N N E R HEAD OF THE CLASS AWARD 2014 OLYMPUS IMPORTED AUTO PARTS CORP. The Auto Care Association Education Committee, sponsor of the Head of the Class Award, has been interviewing winners of the 2014 award to learn more about each company's philosophy and success with its education and training investment. This article has information provided by W. Michael Brown, president, Olympus Imported Auto Parts Corp. in Alexandria, Va. For more info, visit headoftheclass. 18 AUTO CARE INSIDER | VOL. 92 What training education initiatives did you find most helpful? We are so grateful to win this award for a second time! It's a testament to our commitment to an education and training program that results in fielding the very best possible team. We have already established resultsoriented training programs that teach our people how to perform their jobs at a very high level. We have now turned our attention to both ends of the training spectrum: orienting new employees to Olympus and preparatory management training. Our new employee orientation teaches our newest additions who we are and what we do, and what our company does for them. Who we are is defined in "Our Statement of Values." We cherish our culture of great people, and it is important that new employees understand who we are and what our culture is, as reflected in how we conduct ourselves and everything that we do. What we do is exhibited within the Olympus 9-point Value Commitment. These commitments to our customers offer clear, specific, compelling value that

Table of Contents for the Digital Edition of Auto Care Insider Volume 92

President's Message
Association News-YANG Connect
Market Intelligence: e-tailing infographic
Inside Technology-social influencer program
Member Profile-Kathleen George
International Focus-looking at Latin America
Toolbox-professional headshots
Government Affairs-advocacy leadership team
Impact Awards-Brandi Gardner
Head of the Class-Olympus Imported Auto Parts Corp.
Market Intelligence-checking in with China
An Industry Treasure-Be Car Care Aware

Auto Care Insider Volume 92