Cars are lasting longer, and the average age of vehicles is accelerating, driven primarily by 16+ year old vehicles. MORE VEHICLES ON THE ROAD WHAT DOES THIS MEAN FOR THE INDUSTRY? OLDER VEHICLES NEWER VEHICLES Heavy DIY More diagnostic work Product mix shift from premium to value line vehicle Higher volume/quantity of vehicles on the road, more opportunities Bigger one-time repairs = bigger ticket items Bigger tickets More commercially-oriented/ DIFM the bottom line V I O 10.4% VIO will increase by 10.4% by 2021. Source: IHS Markit 21 21