continued Quality Connections NHPCO Quality Connections: It's Coming Get Ready for a New Program to Equip Providers with Tools and Knowledge to Excel can we do better?" to make this one-time experience the best it can be for a patient and their loved ones. What does a quality hospice experience look like? That is a question that every hospice provider should ask as they strive for performance improvement. Just meeting compliance requirements such as the federal hospice regulations does not ensure a quality hospice experience for a patient and their family. With hospice quality of care currently under the federal hospice and national media magnifying glass, providers need to ensure they provide the best quality care for every patient and family under their care. Consistently delivering quality care requires hospice providers to practice and perform above the regulatory requirements and truly customize their care and services to meet the needs and expectations of each patient and their family. A high-quality hospice provider is always asking, "what 20 Newsline / Fall 2020 NHPCO is committed to helping hospice providers with quality hospice care delivery care. Over the past two years, our team has been working on the development of a comprehensive quality focused program, Quality Connections, that will be up and running in 2021. NHPCO expects to share a preview of Quality Connections during the October Virtualhttps://www.nhpco.org/vidc20/