NHPCO NewsLine Winter 2019 - 23
Priority 3 - Quality
Enhance quality assessment and performance improvement initiatives to support safe, effective, and
timely care outcomes for patients and families.
z Develop and maintain tools and resources to guide hospice and palliative care programs in
delivering safe and effective hospice and palliative care services.
z Participate in the development of select quality measures for palliative care.
z Provide data collection, reports, and benchmarking tools to hospice and palliative care programs.
z Develop and maintain a new quality initiative for members, Quality Connections, that is designed
to support hospice and palliative care programs.
Priority 4 - Growth
Expand business initiatives to increase NHPCO's value proposition through strategic partnerships,
membership retention/growth, and non-dues offerings.
z Develop customer service standards and protocols to improve the customer experience and
increase brand loyalty to NHPCO.
z Develop technology and data strategy to improve business priorities and decision making in
alignment with organizational needs.
z Prioritize, partner, and align with external organizations to strengthen the member experience,
offerings, and value in NHPCO membership.
Priority 5 - Employee Engagement
Improve employee satisfaction and engagement by developing a workplace culture based on
purpose, opportunity, success, appreciation, well-being, and leadership.
z Foster organizational transparency by developing processes that improve inter and
intradepartmental communication for all levels in the organization.
z Elevate the value of the staff by creating a retention and recognition strategy that focuses on
opportunity, success, and appreciation.
z Develop guidelines and processes that define and clarify professional development,
advancement opportunities, and career progression at NHPCO.
z Develop structured onboarding, orientation, and training programs, both organization-wide and
departmental, that integrate the cultural priorities throughout the organization.
Priority 6 - Consumer Awareness and Outreach
Refine and improve consumer messaging to increase earlier engagement, preparation, and expectations
for timely, comprehensive palliative and end-of-life care.
z Establish NHPCO as the trusted source for information and create and/or adapt resources
geared for specific audiences that will meet them where they are.
z Develop and refine community engagement tools, resources, and information for our members
to use in their community outreach efforts that are on message and accessible.
z Cultivate consumers and like-minded associations as advocacy partners working on behalf of
consumer needs.
Newsline / Winter 2019
23
NHPCO NewsLine Winter 2019
Table of Contents for the Digital Edition of NHPCO NewsLine Winter 2019
NHPCO NewsLine Winter 2019 - intro
NHPCO NewsLine Winter 2019 - 1
NHPCO NewsLine Winter 2019 - 2
NHPCO NewsLine Winter 2019 - 3
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