NHPCO NewsLine Summer 2021 - 22

continued
Speaking with or
Video Chatting
Directly with the
Hospice Medical
Director.
Medical Directors have a ton of
responsibility yet very little time;
however, family caregivers want
more from the relationship.
Technology that enables a video
" face to face " interaction, rather
than text or phone, results in more
personal relationship and
assurance that the MD is available
for the patient. Video visits enable
the MD to " meet " with more
patients and family caregivers,
even on the fly. While the future of
reimbursement for this service is
unclear as of the writing of this
report, the impact on quality of
care and family caregiver
satisfaction is crystal clear.
Conducting a Group
Chat with the
Hospice Nurse and
the Entire Family.
Communicating with
geographically dispersed families
is a challenge for hospice clinical
staff. Typically, the family
caregiver shoulders the
responsibility for relaying
important information to the
concerned family including
siblings or children who may have
a different perspective. Inevitably
this means the family caregiver is
playing traffic cop between the
care team and other family
members. Advanced solutions
that enable nurses to address the
entire family at once in secure
message groups facilitate a clear
and efficient communication
flow, reduce confusion and
back-and-forth. The result is less
stress on the family caregiver and
more time a nurse can spend
caring for patients.
Coordinating
Medication and
Equipment Needs.
The example of DME equipment
coordination explained earlier in
this report applies to any
situation where third parties
must be coordinated. If it takes
two phone calls to coordinate
medication or equipment, that
may be two calls too many, since
communication delays during
end-of-life care cause friction and
pain. Today's more sophisticated
solutions can instantly connect
clinical teams, physicians, DME
suppliers, pharmacies and others
to quickly coordinate the order,
delivery, and pick-up of these
essentials via secure, instant
message. The result is less work
for the family caregiver and
clinical staff and more expedient
care for the patient.
Knowing About
Schedule Changes
such as Nurse or
Aide Visits.
Family caregivers understand
that emergencies happen, and
schedules change frequently, but
they still need to be in the loop.
Solutions that can efficiently
alert family caregivers and other
care partners to a change in

NHPCO NewsLine Summer 2021

Table of Contents for the Digital Edition of NHPCO NewsLine Summer 2021

LAC 2021 Thank You (display ad)
Table of Contents
Virtual Conference 2021 (display ad)
Edo's Message
Measures of Excellence (feature article)
Quality Connections (display ad 1/2 page)
Career Center (display ad 1/2 page)
Business Case for Next Generation
Succession Planning Guide
Re-introducing Volunteers
Signature Programs (display ad)
New Consumer Research
State Hospice Profiles (display ad)
Virtual FUNdraiser thank you (display ad)
Global Partners in Care
Care Vention (display ad)
Providers Earning QC Rings
Project ECHO
NHPCO Survey Medical Group Practice
Innovation Consortium
Palliative Care Certificate Program
Medicare Sequestration Relief
MyHospice Ambassadors
Virtual Conference 2021
FY 2022 Proposed Rule
COVID Grief Support Project
Circle of Life Award
Ooma (display ad)
Diamond Level Strategic Partners
We Honor Veterans Survey
back cover
NHPCO NewsLine Summer 2021 - Intro
NHPCO NewsLine Summer 2021 - 1
NHPCO NewsLine Summer 2021 - LAC 2021 Thank You (display ad)
NHPCO NewsLine Summer 2021 - Table of Contents
NHPCO NewsLine Summer 2021 - Virtual Conference 2021 (display ad)
NHPCO NewsLine Summer 2021 - Edo's Message
NHPCO NewsLine Summer 2021 - Measures of Excellence (feature article)
NHPCO NewsLine Summer 2021 - 7
NHPCO NewsLine Summer 2021 - 8
NHPCO NewsLine Summer 2021 - Career Center (display ad 1/2 page)
NHPCO NewsLine Summer 2021 - Business Case for Next Generation
NHPCO NewsLine Summer 2021 - 11
NHPCO NewsLine Summer 2021 - 12
NHPCO NewsLine Summer 2021 - Succession Planning Guide
NHPCO NewsLine Summer 2021 - Re-introducing Volunteers
NHPCO NewsLine Summer 2021 - 15
NHPCO NewsLine Summer 2021 - 16
NHPCO NewsLine Summer 2021 - Signature Programs (display ad)
NHPCO NewsLine Summer 2021 - New Consumer Research
NHPCO NewsLine Summer 2021 - 19
NHPCO NewsLine Summer 2021 - 20
NHPCO NewsLine Summer 2021 - 21
NHPCO NewsLine Summer 2021 - 22
NHPCO NewsLine Summer 2021 - 23
NHPCO NewsLine Summer 2021 - State Hospice Profiles (display ad)
NHPCO NewsLine Summer 2021 - Virtual FUNdraiser thank you (display ad)
NHPCO NewsLine Summer 2021 - Global Partners in Care
NHPCO NewsLine Summer 2021 - 27
NHPCO NewsLine Summer 2021 - 28
NHPCO NewsLine Summer 2021 - 29
NHPCO NewsLine Summer 2021 - 30
NHPCO NewsLine Summer 2021 - Care Vention (display ad)
NHPCO NewsLine Summer 2021 - Providers Earning QC Rings
NHPCO NewsLine Summer 2021 - Project ECHO
NHPCO NewsLine Summer 2021 - NHPCO Survey Medical Group Practice
NHPCO NewsLine Summer 2021 - Innovation Consortium
NHPCO NewsLine Summer 2021 - Palliative Care Certificate Program
NHPCO NewsLine Summer 2021 - Medicare Sequestration Relief
NHPCO NewsLine Summer 2021 - MyHospice Ambassadors
NHPCO NewsLine Summer 2021 - FY 2022 Proposed Rule
NHPCO NewsLine Summer 2021 - COVID Grief Support Project
NHPCO NewsLine Summer 2021 - Ooma (display ad)
NHPCO NewsLine Summer 2021 - Diamond Level Strategic Partners
NHPCO NewsLine Summer 2021 - We Honor Veterans Survey
NHPCO NewsLine Summer 2021 - back cover
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